Desktop Administrator


Location: Rydalmere

Job Type: Full time


We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

A great opportunity has become available for an experienced Desktop Administratorto join our team based in Rydalmere. The Desktop Administrator is a critical role in our New Way of Working within the End User Compute Squad and provides on-site support across the Sydney sites for all IT systems within scope of support Service Level Agreement.


As a Desktop Administrator, you are accountable for:

  • Provide 1st and 2nd level support and fault diagnosis resolution for technology in scope including support in resolving hardware and software issues.
  • Maintain an efficient hardware refresh program for all desktop hardware within scope.
  • Update incidents, requests and tasks with information relevant to customer calls.
  • Assist with the deployment of software to customers via remote tools including UAT.
  • Assist with asset management and troubleshooting of mobility services.
  • Maintain CMDB of all assets for technology in scope.
  • Identify Problems through the analysis of Incidents.
  • Follow the Change and Release process including User Testing.
  • Identify and participate in the Continued Service Improvement Program (CSIP) for End User Compute.
  • Operate within established framework of ITIL processes such as Change, Release, Incident, Problem management and Agile.
  • Champion in the new ways of working to develop an agile mindset.
  • Comply with and assist in the enforcement of Thales Security Policies and Procedures
  • Engage in continuous learning to broaden as well as deepen the incumbent’s skill base
  • Comply with all relevant company Occupational Health, Safety and Environmental policies, framework and work practices with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure a safe work practise at all times.


To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

  • Understanding and experience with Windows 10, Microsoft Office Suite Experience with fault finding with conferencing equipment and conferencing software
  • Excellent desktop hardware diagnostic and support skills for desktops, notebooks, Hybrids, multifunction printers and other associated peripherals. Support of VPN solutions over WiFi and 4G/5G (Secure Remote Access devices), for telecommuting
  • SCCM Client Manager or similar enterprise desktop management and remote software deployment solutions
  • McAfee Virus Scan Enterprise or similar enterprise virus management solutions
  • Disk encryption products such as McAfee Endpoint Encryption, Bitlocker or similar
  • Understanding of anti-virus, smart phones, wireless connectivity and multi-function device

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here:

Wellbeing matters at Thales, and where possible we encourage flexible working.

You’ve got this!