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LIMS Administrator / Client Service Coordinator


Location: Morayfield

Job Type: Contract/temp


About us:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

About the role:
As the LIMS Administrator, you will be responsible for maintaining the Laboratory Information Management System (LIMS) to provide efficient laboratory services and meet the requirements of the AS ISO/IEC 17025 standard. Key accountabilities will include but not be limited to:

  • Setup and control of user access, user privileges and authorised approvers, and assist in developing and maintaining client information databases.
  • Setup of test configurations including Limit of Reporting, Measurement Uncertainty, NATA accreditation status, test method codes, units of measurement and calculation algorithms.
  • Develop and maintain test procedures required for grouping of analysis to meet end user and NATA requirements.
  • Develop sample type templates for routine analysis and major laboratory testing projects.
  • Establish quality control details to meet the requirements of AS ISO/IEC 17025 standard.
  • User preferences including dynamic calculations, and excel export settings; and
  • Configure LIMS to create analytical batch, worksheet templates and workgroups to assist with efficient workflow practices.
  • Manage the Lab inbox to ensure that external laboratory reports, external laboratory invoices and customer service requests for water testing are actioned appropriately.
  • Supervise and train staff in the operation of LIMS including the development of LIMS training programs and standard operating procedures.

About you:
To contribute to Unitywater’s values of Reliability, Safety, Honesty & Integrity, Efficiency, One Team, Innovation, you will demonstrate the following skills and qualities for the role:

  • Demonstrated knowledge of computer software including Laboratory Information Management System (LIMS), Microsoft Excel, and SQL queries.
  • Degree or Diploma in Science (Chemistry or Microbiology) or extensive experience with LIMS.
  • Working knowledge and understanding of AS ISO/IEC 17025 - 2005: General requirements for the competence of testing and calibration laboratories, including completion of the NATA training course Understanding NATA’s ISO/IEC 17025 requirements.
  • Completion of the NATA Quality Management in the Laboratory and NATA Internal Audits training courses is desirable but not essential.
  • Analytical, investigative and research skills to interpret data and recommend required outcomes, coupled with experience working to budgets and working with contractors.

Working at Unitywater:
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

Proudly Unitywater:
We know that we are smarter, better, together. That’s why we are committed to working in a team that includes values the unique contributions of all our people. Unitywater actively encourages candidates with all abilities and diverse backgrounds to apply.

Applications close: COB Wednesday 7 December.

For further information or to request the position description for this role, please contact the Careers team at