Customer Care Agent
Job Type: Full time
Ventia Pty Ltd
Ventia is one of New Zealand’s leading infrastructure services companies. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Our National Contact Centre are recruiting Customer Centre Representatives to join their team supporting key New Zealand contracts providing essential services to the community
ABOUT THE ROLE
In this role, you will be providing an exceptional customer experience while managing interactions via voice and non-voice experience channels to deliver consistent outstanding results against relevant KPIs.
You will be coordinating best solution through direct channels or back office functions and ensure high quality standards are maintained at all times.
We offer full training, a wide variety of work, and career development opportunities across our business.
Our team environment is supportive, positive, and professional. These positions are permanent, full-time 40 hours a week but we also have part-time opportunities. We also offer a variety of shifts and happy to discuss a flexible work arrangement
The ideal candidate will have a professional warm and friendly telephone manner with the ability to speak with clarity and confidence. They will need to have strong problem solving and decision-making skills as well as able to interpret and present written information and demonstrate fluency in written and verbal English.
Excellent customer service skills with the client, team members and external customers are key to their success in this role.
QUALIFICATIONS AND EXPERIENCE
- Experience in a Customer Service environment (preferred in a contact centre but not essential)
- Proficient in a MS windows environment including Outlook, Excel, Word and PowerPoint
- Knowledge of client and in-house systems desirable
WHAT'S IN IT FOR YOU?
- Busy and fast paced role where no two days are the same!
- You will get to work with a close-knit, fun team
- You will have the chance to be cross-trained on other contracts thus opening you up for opportunities for growth.
- We offer overtime pay if your shift falls on a Saturday or Sunday
Shortlisted candidates will be asked to undergo an online medical as well as a police check
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
HOW TO APPLY
To apply for this role, please click the apply button on this page