CX Analyst - System (Part time across 3 days)
Job Type: Full time
Ours is a world that is transforming and evolving. Our company purpose is to help people reach their destinations and in line with our sustainability aims, we plan to be part of the energy transition underway, which will involve the supply of the traditional fuels and products we use today while developing the energies and solutions needed for a lower carbon future. It requires people who want to grow and evolve with us. Bright minds, boundless energy, new perspectives and the determination to take us forward. People who can help us deliver the energy products that keep our customers and their businesses moving today, and are committed to building Australia’s energy future for tomorrow. We are the exclusive Shell licensee in Australia, and supply around a quarter of Australia’s fuel through our extensive network of over 1,330 service stations and through our commercial partnerships with some of Australia’s biggest companies in the aviation, marine, transport, resources, construction and manufacturing industries – we help industries reach their destinations too!
About the role
This role reports through to the Customer Experience Manager – Transformation and Projects, and has key accountability for supporting and improve the key systems within the OTC area across Salesforce, JDE and Customer Portal. You will be joining a highly motivated team, the Customer Solutions Team whose culture is built on trust, respect, collaboration and joint success.
Working closely with our Technology and Digital team, you will be responsible for business improvement initiatives within the Order to Cash area.
This role is a key role focusing on the internal processes, tools and systems that enable our customers to interact with us effortlessly.
This is a great role for candidate who is interested in learning Salesforce and agile transformation methodology on project delivery. The successful candidate should have a minimum of 5 years’ experience in managing Customer requirements, business improvements, project delivery and execution.
You will be highly analytical and numerate and demonstrate the ability to interpret data and provide insightful commentary on identify issues and form solutions that will address these concerns. You will have strong presentation, reporting and communication skills. Your exposure/interest in salesforce administration role will also set you for success.
It will be important to demonstrate a high degree of business knowledge across Order To Cash - transferable skills from many industries.
Skills and Experience
This role requires a highly motivated candidate and a natural collaborator that has a strong background in Customer experience management.
The incumbent would have sound capability in building and growing relationships, strong influencing skills, and a passion for process, system and ways of working improvements.
In addition, the successful candidate will be demonstrate capability in:
- AGILE methodology - exposure to this program
- Planning and data analysis
- Problem solving and executing change
- Drive and independence
- Exemplary teamwork and collaboration
- Attention to detail
- Communication & networking, internally and externally
- Passion for building a better experience for our Customers
- Excel – advanced
- Salesforce – exposure
- JDE/ERP – advanced
- Power BI – intermediate
We describe our company as being driven by people. We believe diversity in the workplace is every bit as important as it is in everyday life. We have been awarded the WGEA Employer of Choice for Gender Equality for the past three years running. We encourage inclusivity and diversity in our company and welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people. We recognise that you may have commitments and interests outside of work and offer a variety of flexible working arrangements to ensure your needs and aspirations are supported. We encourage and support diversity in our traditional and non-traditional roles.
We offer a supportive and collaborative environment, focused on innovation and developing a team of valued, specialised and highly capable professionals. We offer above market superannuation, 25% discount on Fuel and our parental leave provisions are industry leading.
Apply now via the links
Applications close 4th September 2022