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Customer Relations Field Officer

Wannon Water

Location: Warrnambool

Job Type: Part time


About us

Wannon Water is Victoria’s second largest regional urban water corporation by area.

Each day across South West Victoria we deliver clear, fresh drinking water to our customers. We also take away sewage and trade waste which we treat and return safely to the environment. As a key regional organisation, Wannon Water strives to be an influential community partner, contributing to the wellbeing and prosperity of the region as a whole. We are guided by our strategic direction of beyond water for strong communities.

We provide services to 34 towns, including residential, commercial, industrial and rural customers. Our 230-strong employee base has more than 1,500 years’ experience at Wannon Water to fulfil our purpose of delivering water and sewerage services and improving the lives of people in South West Victoria.

Our benefits

We are passionate about people - the people we employ, the people who depend on our products and services, and the people who make up our communities.

As an employee of Wannon Water, you will have a genuine opportunity to make the most of your talents, broaden your experience and take on rewarding challenges.

Working with the wider community, we commit to making gender equity a business and cultural norm. It’s simply the right thing to do. We embrace all forms of diversity and promote family-friendly working hours and leave arrangements to ensure our workforce is representative of the community that we serve. We feature a mix of age groups and cultural diversity, programs to recognise and showcase great work and initiative, and a raft of professional development opportunities, making working here a great lifestyle choice.

You will have access to:

  • Programs to recognise and showcase great work and initiative
  • A flexible work environment
  • An events and activities committee
  • Professional development opportunities
  • Rostered days off
  • An employee assistance program
  • Study leave
  • Health and wellbeing programs

Job Description

About the role

The Customer Relations Field Officer provides efficient and effective customer service in conjunction with the rest of the Customer Relations Team while completing property site/field visits in communities with the Wannon Water District.

As a member of the Customer Relations Team, you will source and provide accurate and timely information and responses to requests lodged, utilising a wide variety of water industry related knowledge, information and formalised procedures to ensure customer expectations are met where possible. This permanent part time position is scheduled for work on Tuesdays, Wednesdays and Thursdays for a total of 42 hours per fortnight.

Desired Skills and Experience

About you and your skills

This position requires you to gain co-operation from internal and external parties and to engage effectively with customers in an empathic manner.

You have a sound ability to use a variety of computer software both in the office and remotely whilst in the field. You will be managing time, planning and organising work and you must hold a current drivers licence and be willing to drive a vehicle for periods of time.

It is essential that you have one to two years of relevant experience working in a customer or community focused position.

This is an exciting opportunity working in a vibrant and supportive team environment.

This is a part-time position located in Warrnambool working six days per fortnight. The salary range is $62,067.98 - $67,345.82 pro rata.

For further information, please call Ulrike Hulin (Customer Relations Coordinator) on 1300 926 666.

A copy of the position description for this role is available here or via our website at

Applicants will be required to provide evidence of their COVID-19 vaccinations.

Applications close at 11:59pm on Sunday 4 December 2022

Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and CV. To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements as outlined in the position description.

We thank you for taking the time to consider Wannon Water as a future employer and look forward to hearing from you.