Senior Analyst - Customer Systems

Water Corporation

Location: Balcatta

Job Type: Not Specified


  • Unlock your Salesforce Service Cloud potential on interesting, complex projects
  • Learn a host of new skills and perspectives in a supportive team culture
  • Enjoy more of the important things in life with flexible working options

Can you make the connection between systems and great customer experience?

As a senior systems analyst, you’re in the driving seat when it comes to configuring and rolling out systems that put customers first. You’re the type of person who can confidently make changes based on a customers’ needs. That’s because you think like one.

Why this job?

Maybe you’ve recently fallen flat with the lack of opportunities to apply your Salesforce expertise. You’ve got the ideas, but you’re not getting the ears. You’ll be listened to here. You’ll use your Salesforce Service Cloud (or similar database management) skills every day to implement a system that helps customers feel like they’re taken care of.

You’ll also learn from experienced colleagues. You’d join a vibrant and supportive team of 22 here. The environment is open forum. No ideas are off the table. Different perspectives, fresher thinking, everyone grows together.

Burning the candle at both ends? That happens sometimes. You won’t always finish every day on the dot here, however, you will get the opportunity to work from home, work a 9-day fortnight, whatever creates a better balance for you.

And if you’re looking for a bit more drive in your 9-5, the work you do now will have a lasting positive impact on how your own family, your neighbours and your local communities continue to get access to clean, running water every day.

What needs doing?
Salesforce is coming. It’s currently at its foundation stage. Over time, you’ll be adding CRM functionality to it and ensuring every piece of data can be securely transferred from existing legacy systems.

You’ll be answering some tricky questions along the way. Questions you’ll have the answers to. You know that if you give your colleagues the right system, they’ll have everything they need to look after customers.

You’ll have gathered that, without your Salesforce Service Cloud (or other CRM system) and database experience, none of this would be possible. Any other experience in the Salesforce domain will only help to deliver great customer outcomes.

Could this be you?

You know you’re someone who can offer so much more. Maybe you’ve just not found the right environment to do it in yet.

Let’s have a chat about your experience

Click “apply online” and one of our team will be in touch. Everyone will receive a response.

Applications close 4 December 2022

As part of the recruitment process, you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy.

We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.

We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”

Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at

To learn more about our commitment to diversity and inclusion please visit our website.

You’ve got this!