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Support Officer - Network Customer Support

Water Corporation

Location: Canning Vale

Job Type: Not Specified


    Permanent Opportunity based in Balcatta or Canning Vale

      Immediate start

        Salary: $74,548 + Super

        Where can water take you?

        Working for Water Corporation means you'll be part of an essential workforce on a very important mission - to secure Western Australia’s most precious resource in the face of climate change.

        You'll get to work flexibly alongside innovators, creators, thinkers and doers to make a meaningful difference to lives all over WA.

        Plus, you'll get the opportunity to carve a career path as diverse as the different backgrounds, experiences, and perspectives of our 3500+ people. Where will water take you? The possibilities are endless.

        About the role:

        As a Supporting Officer Customer Network Support, you will be a pivotal part of providing a high-quality Customer experience, working in collaboration with the business. This role will require providing administrative support to the team involved in resolving a wide range of complex technical faults and emergency enquiries through various customer service channels.

        What the role will involve:

          Capturing detail into data administrative systems with precision

            Manage multiple workflows and prioritise as requested

              Provide interim communications to stakeholders where required

                Support the team by actively identifying and implementing continuous improvement opportunities

                Key skills and experience:

                  We are looking for a highly motivated person with a can-do attitude to support a fast paced and growing team.

                    The role requires strong organisational skills and ability to prioritise work

                      Relevant experience in various business systems including Grange, Maximo and SAP

                      Applications close 31 May 2023

                      Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

                      As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

                      We reserve the right to withdraw this ad prior to the closing date.

                      Our commitment to a diverse and inclusive workplace:

                      Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy.

                      We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.

                      We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources.

                      We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.

                      We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”

                      Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at or 08 9420 2000.

                      To learn more about our commitment to diversity and inclusion please visit our website.