Senior Business Analyst - Customer Solutions


Location: Wellington

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the Team

We are looking for a talented Business Analyst to join our Customer Solutions team in Platform Technology.

This team’s purpose is to enable our stakeholders with tools and best practices to better engage with our customers, market Xero products and grow Xero’s reach. Core to this team’s purpose is understanding the practice today, and helping create a vision for what this could look like tomorrow and beyond. This team works most closely with the Digital Marketing team and other key stakeholders. This team is primarily a development team with Product Owner, Business Analyst, Salesforce Engineers, Quality Engineers and Architects.

In this role you will have the opportunity to work with some of the strategically important initiatives for Xero. Such as, improving our customer conversations, enabling our events programme and supporting customer growth strategies. You will also work with a wider range of stakeholders including marketing, communications, global events, social media teams and many more.

As a Business Analyst you will be responsible for engaging with business and technical stakeholders, other delivery team members, and third party vendors to understand problems and desired outcomes. You will analyse, document and communicate needs and requirements in a way that enables delivery of scalable, high quality solutions. You will be seen as a person of knowledge, relied upon to communicate clearly and constructively; partnering with the Product Owner, Product Manager and business teams to make our aspirations come to life in a meaningful and scalable way.

What you'll do:

  • Engage with stakeholders, delivery team members and vendors to fully understand, communicate and document process, workflows, requirements and solutions
  • Qualify and analyse problems and opportunities, developing a good understanding of the audiences/end users and the purpose of the request
  • Support the Product Owner with delivery planning, grooming, estimation and prioritisation of the backlog
  • Support the Product Manager with analysis and scope tasks for strategic enhancements and features, being involved in procurement processes as needed
  • Develop a clear understanding of committed and upcoming work on the team’s roadmap. This includes listening to and interacting with product specialists, leadership teams, product managers, sales and marketing, other business analysts, product teams, customers and accountants.
  • Develop working relationships with Solution Architects, Development and Quality Assurance Teams
  • Work closely with the Data Services and Analytics teams to understand your stakeholders data requirements, model and identify insights to drive further value from the solutions
  • Input into and help the ongoing review and refinement of delivery practices
  • Create / contribute to a fun working environment, living Xero’s values daily, with a focus on customer service and delivery.

  • What you'll bring with you:

  • 3+ years hands-on experience of business requirements gathering and solution delivery as a Business Analyst
  • Considered a SME across a particular domain and set of solutions
  • Experience of working within an Agile Sprint environment and driving consistent results
  • Being a champion for the customer and the business - to solve real problems
  • Working with a Product Owner / Product Manager, and stakeholders to understand objectives, value and success measures for new features and enhancements.
  • Gathering, eliciting and documenting business processes, workflows, and requirements
  • Ability to interact with Senior Stakeholders and vendors

  • Why you should become a Xero

    It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.

    We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary. We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.

    Xero is continuing to grow and so are the opportunities to join us!

    You can choose to perform this role:

    - In one of our #beautiful offices (Wellington or Auckland).
    - Flexibly, through a hybrid of in office and remote working styles.

    Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.
    Please include a cover letter in your application, telling us why you’re a great fit for this position.
    You’ve got this!