Head of Engineering - Site Reliability


Location: Auckland

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

The Site Reliability Engineering team ensures that Xero’s customers can have confidence in our platform. We enable product and technology teams to build a reliable experience for our customers using world-class tools and practices.

We develop products that help Xero Engineering teams deliver highly available and performant systems. Our products help by exposing valuable context, supporting coordination, and by making ownership decisions easier. We also provide incident management support, coaching, and specialist reliability consulting.

As Head of Engineering you play a critical role in evolving our engineering capability, practices and culture, both within the SRE team and globally across Xero.

What you'll do:

  • Build and maintain an SRE engineering strategy that augments product strategy, and furthers the Xero technology strategy
  • Ensure SRE products are secure, performant and highly available.
  • Create an inspiring work environment and drive for engineering excellence using both known ways of working and experiments to learn new ways of working
  • Participate in our product and engineering leadership team to ensure engineering initiatives are appropriately represented in planning and in product roadmaps
  • Ensure that the performance of all engineering teams is actively measured and monitored. Identify and resolve impediments as quickly as possible
  • Grow your teams by ensuring the right training and tooling is available to teams to balance working styles, experience, capability and career aspirations
  • Lead your direct reports and enable them to thrive in the organisation, support them in their career development and goals
  • Collaborate with your peers in other areas to share knowledge and work on common initiatives

  • What you'll bring with you:

  • Passion for software engineering excellence and enabling teams to succeed in their endeavours
  • Experience with building and managing strong teams of technical people
  • Self-awareness and empathy
  • Growth mindset, you understand that competency is not fixed but is enhanced through dedication and hard work
  • An ability to build trust and credibility with stakeholders across all levels of the business
  • Strong leadership and coaching skills
  • Experience managing change and an ability to bring clarity for the people you lead

  • Why Xero?

    Aside from the typical perks you’d expect from a tech company (games rooms, free soft drinks, barista coffee, fresh fruit, sports teams and amazing offices), one of the best things about Xero is our people.

    It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.

    We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary. We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.

    Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology too.

    Our culture is one we’re immensely proud of - from the moment you step through our doors, you’ll feel welcome.

    Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.

    Please include a cover letter in your application, telling us why you’re a great fit for this position.
    You’ve got this!