IT Client Services Team Leader
Zurich Financial Services Australia
Location: North Sydney
Job Type: Not Specified
At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.
There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.
About the role
As the IT Client Services Team Leader, you will provide direction, manage, and oversee the Service Desk and Desktop Support team at Zurich, for Australia and New Zealand. You will ensure that they deliver high-level technical telephone support and deskside support to our internal Zurich employees and some external Advisors and Brokers. You will also facilitate new technology development and delivery, support projects, manage escalations and incidents, and engage with vendors, where appropriate.
Important to your success
- Experience supporting a desktop and laptop environment, preferably with a service desk background.
- Demonstrated People Management and Strong Leadership skills.
- Proven experience working with business-critical systems, to uptime and performance expectations and delivery of continuous improvements.
- Engaging and working with external specialists and vendors, as necessary.
- Ability to be proactive and engage with our business to ensure the User Experience is improved.
Zurich is here to support you
As you make a difference and have real impact on business outcomes, you’ll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts. In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work with us. Apply today!
Zurich is committed to ensuring that our process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.