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Customer Service Advisor, Corporate Servicing - Finnish & English speaker - UK Virtual/Brighton Office

American Express

Location: Brighton and Hove

Job Type: Full time

Posted

Perfection not required
Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.

Do the right thing for our customers, our company and your career!

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success. Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We are committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our way of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

Responsibilities:

  • Servicing Business Travel Accounts (BTA) and Corporate Card company administrators who are the point of contact for our clients
  • Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re-ordering statements and delivering the business Relationship Care ethos throughout every interaction
  • Use and management of internal and external online tools Partnership management with third party vendors
  • Handling complex issues via calls and emails that require patience, diligence and a Growth Mentality
  • Building strong, positive relationships between travel agents, client account managers, senior leadership and clients directly to ensure consistency and clarity on data and payment processes

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Qualifications - External

We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills:

  • Fluent in English and Finnish, written and spoken - essential
  • Must be UK based for virtual working option / Brighton-based for office
  • Passionate about providing excellent customer service
  • You will have previous Customer Service experience, either face to face or on the phone
  • Computer literate to an intermediate level
  • Organised, diligent, with attentive listening skills
  • We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected].