Customer Service Representative - Merchant Servicing - Brighton office – 7th Nov 2022

American Express

Location: Brighton and Hove

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

You won’t just help customers. You’ll help YOUR customers.

Every one of our Customer Care Professionals represents the American Express Brand. They take their work personally because they are more than a friendly voice on the phone, they are problem solvers and relationship builders. And the people you will work with, and the customers you will care for, value your passion and unique personality as much as we do.

Customer Care Professionals within the Merchant Servicing UK Team handle customer service inquiries and problems, use computerized systems for tracking information and/or troubleshooting and assess merchant customer needs and suggest/promote alternative products or services.

It is impossible to list everything you will do here because every customer is different. But a few things are clear, you will:

  • Respond quickly and accurately to merchant customer questions and issues via phone and other communication channels.
  • Own issues to the point of resolution
  • Offer merchant customers unique solutions
  • Find new ways to offer merchant customers a better experience
  • Suggest new ways to improve processes and customer care

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

75% Phone based, 25% Admin

Mon-Fri 35 hours per week

Amex Flex:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Do you have what takes to build a career here? Previous experience is not important to us, what is important is that you demonstrate the following:

  • Excellent verbal & written English is essential
  • Target driven and take accountability for your work, whilst working in a fast paced metric driven environment
  • Confident and energetic in your approach
  • Motivated and committed to serve customers
  • Reliable and your team members can count upon you
  • Merchant experience desirable but not essential

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on

You’ve got this!