Account Protection Specialist - Global Fraud Protection

American Express

Location: Brighton and Hove

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

Do the right thing for our customers, our company and your career.

The UK Identity Protection Team (IPT) is looking for a highly motivated, engaged Customer Care Professional with a passion for Coaching and enabling peers to reach maximum results to join our diverse team. Part of the Global Fraud Protection network, we are part of a big, multinational team, dotted across Europe and India.

As an Account Protection Specialist, you are our Front-Line Contact and represent the American Express Brand, putting our Customers first in all your interactions. You are more than just a friendly voice, you are a problem solver, a relationship builder and a

team player. The people you work with and the customers you care for, value your passion, accountability and unique personality as much as we do.

Key responsibilities:

  • Minimise fraud loss exposure for Amex through identification of American Express accounts that were obtained through fraudulent applications that are either pre or post approved and American Express Accounts that have been taken over by fraudsters
  • Analysis of new applications which could be potentially fraudulent
  • Investigation of ‘identity theft’ fraud cases and ensuring protection of genuine new accounts and credit departments
  • Inbound and outbound calls to external and internal clients to resolve cases
  • Verification of potential fraud transaction
  • Ability to deal with highly sensitive information
  • Meet deadline and targets defined for the market
  • Responsible for ensuring company compliance

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Do you have what it takes to be part of the powerful backing of American Express?

  • Strong knowledge of Identity fraud processes (Post Approval and ATO desired)
  • Passion for coaching
  • Proven ability of leading through change
  • Able to work under pressure
  • A team player with excellent communication and analytical skills
  • High level of integrity
  • Highly service orientated and possesses good spoken and written skills in English

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected].

You’ve got this!