Senior Analyst – Product Development, Omnichannel Data Solutions Enablement and Operations

American Express

Location: Brighton and Hove

Job Type: Full time

Posted

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Enterprise Data Governance and Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

The Omnichannel Data Solutions (ODS) team is responsible for enabling seamless access to data and functionality across all channels, markets, and lines of business at American Express. Our colleagues create and lead innovative, scalable data access capabilities to power the world’s best customer experience while maintaining the highest levels of security and compliance.

Within ODS, the Strategy and Enablement team is responsible for defining and enabling unified, consistent access to data and associated solutions. Leading with a customer-first vision, our focus is collaboration – ensuring data architecture, processes, and guidance are aligned across all parties as we partner with Enterprise colleagues to bring critical experiences to our customers.

We are looking for a Senior Analyst to support the development, socialization, and execution of our core strategy, whilst focusing on portfolio planning and oversight across our platforms. This role will be responsible for looking after strategic planning and operations, working across ODS team, our enablement frameworks, and with our Lean Portfolio Management (LPM) partners. This requires a motivated, self-starter who can bring organization to a complex product development and prioritization landscape, as well as support effective partner engagement through the development, management, and distribution of associated portfolio planning and operations collateral. This is an excellent opportunity for someone who is proactive and enthusiastic, looking to further their career in an engagement-centered role focused on data and cutting-edge technical solutions. This role will report to the Director, ODS Strategy & Enablement and will be a key player in various complex projects driving both internal and external customer objectives across our global business.

Responsibilities:

  • Support strategic planning, the development of new enablement frameworks, intake/engagement models, and the development of cross-portfolio oversight and operations within ODS
  • Along with the Director of Strategy & Enablement, ODS Product Directors, and their teams, define and manage cross-program plans and roadmaps, and support external management and distribution of plans
  • Build relationships with Lean Portfolio Management (LPM) partners and support alignment of ODS enablement frameworks and planning methods with the needs of wider Enterprise portfolio planning to articulate roadmaps and scheduling
  • In partnership with the Senior Manager of ODS Strategy, develop and maintain core assets for ODS strategic planning, including informational documents and/or hubs for partner engagement
  • Support enablement framework distribution methods and required tooling
  • Act as a point of contact across stakeholders to provide ongoing ODS planning and operations guidance and support
  • Monitor and collect key stakeholder input to inform ODS product operations, planning, and roadmap development

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Required skills:

  • Experience in digital project/program management, operations, portfolio oversight, administration, or enablement – ideally supporting existing data and/or consumer-facing product(s)
  • Knowledge of Agile tools and methodologies, including lean portfolio management
  • Ability to translate technical concepts into clear, easily understood collateral for communication across a wide breadth of stakeholders
  • Demonstrated ability to be comfortable with white space and manage through ambiguity - ability to solve problems through innovative and creative thinking
  • Excellent written and spoken communication skills; persuasive and ability to influence decisions and drive results without direct authority
  • Experience building and sustaining effective relationships with business partners and colleagues across a matrix organization
  • Proactive analytical skills with a keen eye towards implications on strategy, planning, and capability impacts
  • Demonstrated ability to drive results and optimize resources to achieve goals
  • Flexibility to work and manage business partners across multiple time zones
  • Driven, collaborative, self-motivated, and able to act with a high level of independence
  • Strong attention to detail and organizational skills

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com.


You’ve got this!