Credit Analyst

American Express

Location: Brighton and Hove

Job Type: Full time

Posted

Men
16%
Women
Show that gap who’s boss!
Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

Do the right thing for our customers, our company and your career.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

As Commercial Credit Specialist in the UK Client & vPay team will involve being the main point of contact for customers with corporate cards as well as for middle, large and global companies who hold different Commercial products offered by American Express. Your main responsibility is to collect and negotiate overdue payments, but you will also put the Customer first by enabling spends, offering resolutions and creating responsible payers.

Key Responsibilities:

  • Manage the collection of overdue payments.
  • Understand customers financial arrangements and requirements.
  • Use negotiation and relationship management skills to provide win-win outcomes.
  • Use judgmental decision making to drive customer loyalty and growth for the business.
  • Take spend decisions based on risk assessment.
  • Work to the highest standards with a balanced delivery of both customer experience and shareholder value,

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Amex Flex

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

For this role, prior experience in call centres or credit environments is not necessary. More importantly, you must have:

  • Strong analytical mindset/problem solving skills
  • Strong numeric skills
  • Excellent interpersonal, relationship building and communication skills
  • Ability to work independently as well as being a team player
  • Ability to proactively seek out information
  • Negotiation for and managing the collection of overdue payments
  • An excellent communicator with exceptional interpersonal skills
  • Confident taking initiative and making judgement calls
  • Able to use negotiation and relationship management skills to provide win-win outcomes
  • Highly self-motivated, results-oriented and positive
  • Well-presented and professional
  • Passionate about American Express and customer service
  • Commercial Credit experience is preferred

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected].


You’ve got this!