Senior Analyst, Loyalty Digital Customer Experience

American Express

Location: Greater London

Job Type: Full time


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together. #LI-Hybrid

The Global Loyalty and Benefits Centre of Excellence (COE), within the Global Premium Products & Benefits organisation, sets the enterprise-wide loyalty and benefits vision by leveraging our partnerships, marketing assets and capabilities to create a global, market-leading approach to deliver targeted cardmember value within this space.

The Senior Analyst role sits within the Loyalty COE Team - this team identifies customer needs, defines the digital loyalty multi-year roadmap, and supports project management and measurement of strategic initiatives, with the objective of increasing Membership Rewards redemption.

How will you make an impact in this role?

The Senior Analyst will lead key projects and deliverables for the international loyalty digital customer experience. This will require effective partnership with central team technology owners and multiple local market teams, to progress central and local priorities. The key objective is to deliver new capabilities and user experiences that will drive continuous optimisation of our digital redemption journeys across multiple channels.

This is a great cross-functional role that provides exposure across multiple teams, including the broader Global Premium Products team, Global Commercial Services, Global Merchant Services, Finance and Legal.

Essential Qualifications:

  • Experience in digital customer user journey
  • A passion for marketing and ability to demonstrate an understanding of marketing principles and meeting customer needs
  • Creative problem-solving and ability to identify and drive customised solutions
  • Strong relationship management skills
  • Excellent project management skills
  • Outstanding verbal and written communication skills
  • Excellent analytical skills, ability to leverage data to drive decisions in a complex environment
  • Adapts well to changing circumstances and makes decisions quickly
  • Exceptional attention to detail and strong organisational skills

Desirable Qualifications:

  • Understanding of agile development model and/or experience acting as PMO for large-scale business-focused projects with Tech a plus
  • Awareness of external, local market trends and competitive landscape

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on

You’ve got this!