Digital Product Director, Colleague Administration & Well-being

Brighton and Hove
Full time
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American Express
Banking, investment & finance
10,001+ employees
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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

The Colleague Services (CS) organization within the Colleague Experience Group (also known as Human Resources) at American Express plays a critical role in providing outstanding services, capabilities, data, and insights to enable a great colleague experience. The organization builds foundational and operational products and services to enable the Colleague Experience Group (CEG) and the business. The CS organization runs the ecosystem of CEG products, processes, platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance, and governance.

How will you make an impact in this role?

The Digital Product Director, Colleague Administration & Well-being will be responsible for shaping and executing against product strategies that support our core CEG tools and enable a great colleague experience every day. Working in close partnership with the Systems, Operations and Technology organizations, the Director is accountable for developing a product vision and constantly iterating a product backlog that delivers meaning impacts and capitalizes on current and upcoming features from our Oracle-based products.

The Director will lead a team of colleagues based in US, EMEA and India, and will report into the Vice President, Colleague Products & Enablement based in the US.

Shape and implement the product strategy for core human capital management tools (including colleague administration, payroll and case management).


  • Lead team of product managers, driving a culture of curiosity, creativity, resiliency, delivery, shared ideas and ability to question and learn
  • Partner with Systems, Operations and Technology teams to drive a collective vision and roadmap
  • Develop new ideas into proofs of concept that can be integrated for testing and learning
  • Drive key performance indicators including improving efficiency and satisfaction levels
  • Support and lead cross-functional teams in adopting all agile practices and support direct reports in continuous backlog management and decisioning on required prioritization trade-offs
  • Partner with Systems and Technology to build rigor around demand management and capacity planning to ensure team is resourced to drive the most impactful features
  • Communicate clearly and effectively with all key partners to build a transparent and collaborative environment and provide visibility of the prioritized roadmap
  • Partner closely with Systems and Technology to identify future platform needs and opportunities


  • Significant experience as a Product Manager/Director (or related role) in agile delivery methodology (preferred) with proven track record to define a compelling product strategy and roadmap
  • Passion for the user experience and strong track record in delivering meaningful results through measurable outcomes
  • Demonstrated experience with innovative thinking, idea generation and developing new products from the ground up
  • Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities for innovation
  • Data-driven approach, able to use data effectively to define hypotheses, as well as make informed product decisions when data may be unavailable
  • Experience with human capital management digital products, including with Oracle product suite preferred
  • Confident and engaging storyteller, with experience delivering presentations and
  • communicating with colleagues, leaders and partners of all levels
  • The ability to engage, influence and inspire team members and partners to drive teamwork and collaboration and movement towards a single goal or vision
  • Strong stakeholder management skills to manage key partnerships across CS, CEG and Technology effectively and balance competing priorities leveraging data driven decision making
  • Experience leading global direct reports
  • A resilient, positive attitude and sense of humor

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.