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Associate-Digital Product Management

Greater London
Full time
Posted
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American Express
Banking, investment & finance
10,001+ employees
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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Enterprise Digital Member Experiences team (EDX) brings together important global and enterprise-level digital assets including: Amex Mobile App, Web (MYCA, Home Page, Navigation, Loyalty & Benefits), Digital Commerce (Card and Merchant Offers), Push Channels (email, SMS, push notifications) and User Experience Design & Research. With our partners across the company, our objective is to become a more essential part of our customer’s digital lives. The Digital Product Owner – Associate Enterprise Digital Experiences, will be responsible for driving global digital adoption through digital product development in partnership with Global LOBs and Partner BUs. The successful candidate will be responsible for defining and deploying a focused strategy around digital experience evolution, adoption and engagement – particularly money movement. The role will involve a deep partnership with engineering, design, product and analytics functions – leveraging usage insights to drive engagement of one of our most critical digital assets. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital penetration across the global base.

How will you make an impact in this role?

  • Drive growth in engagement of our core digital experiences through defining best-in-class digital capabilities.

  • Play a critical role in defining, developing and deploying new & emerging account management features, particularly in the money movement focused domain.

  • Partner with teams across the organisation to deploy digital functionality at scale, developing winning strategies ongoing function evolution and improvement

  • Build and leverage partnerships with other LOBs – creating strong relationships

  • Data-driven – owning customer engagement and driving deep partnership across the product development & launch life-cycle of emerging digital experience

Minimum Qualifications

  • Understanding of building relationships and working with others

  • Experience of delivering and making things happen

  • Highly organised with a can-do attitude

  • An ability to deal with a fast pace and changing needs

  • Excellent written and verbal communication skills

  • Enthusiasm and passion for great products and demonstrated customer focus.

  • Curious about the why and how

Preferred Qualifications

  • Analytical mindset and experience making data driven decisions

  • Experience in matrix organisations and cross-functional environments

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.