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ServiceNow Technical Lead

AstraZeneca UK

Location: Cheshire East, Luton

Job Type: Full time


ServiceNow Technical Lead

Luton or Macclesfield, UK

Competitive salary & benefits on offer.

Close date: 5th December

Would you like to apply your expertise to impact in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might just have the job for you! Join us at a crucial stage of our journey in becoming a digital and data-led enterprise.


At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.


This role sits within our Enterprise Technology Services (ETS) team who are accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are flawless and secure, and that technology is delivered in an efficient, effective, and agile way, with a solid focus on experience.

As Technical Lead you will work as part the Federated Product Team of ITSM and related modules within our ServiceNow platform together with Product specialists, IT experts and strategic partners to ensure delivery of ITSM Demand.

You will be responsible for collecting requirements from Product Owners, understanding and discussing the requirements and their impacts with key stakeholders before bringing in standard process solutioning and quality configuration of the requirement in ServiceNow in order to meet the Platform and project deadlines.

The Technical Lead will also have involvement in ITSM operations support, including supervising and handling the Incident queue for the federated team, ensuring that Incidents are resolved within the required SLAs whilst maintaining high levels of customer happiness.

Additional responsibilities include:

  • Meeting AstraZeneca development compliance and quality requirements

  • Technical ownership of all ITSM Products in the federated team

  • Input into ITSM product strategies and demonstration of new features to stakeholders to gain buy-in

Essential Skills and Experience

  • Significant experience of ServiceNow in development / implementation roles

  • Experience in implementing various ServiceNow ITSM and ITOM modules

  • Advanced knowledge in all ServiceNow ITSM and ITOM modules

  • Strong experience in ServiceNow development tools and features such as: Business Rules, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Service Portal, Angular JS, Widgets, Workflow, Performance intelligence, UI Page, UI Scripts, UI Action, Inbound Action, Virtual Agent, Natural Langue Understanding, REST & SOAP APIs, Workflow Custom Activities, SQL, Database

  • Integration of ServiceNow with external tools using Web Services & REST APIs

  • Good knowledge in Power Shell scripting

  • Experience in scoped application development (Dashboard, Core and intelligence Products)

  • Experience in Performance Analytics, Predictive intelligence and VA

  • Experience of working in an Agile based delivery model (experience using ServiceNow Agile 2.0 is beneficial)

  • ServiceNow Administration Certification

  • ServiceNow Implementation Certification

  • Strong stakeholder management and communication skills

  • Ability to learn new technologies and adapt to changing business requirements


We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into exploring new innovative technology. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions, unlocking the potential of science. We optimise and evolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification.

Technology at AstraZeneca is a home for purposeful disruptors!


So are you ready to start your journey? Click the link to apply and we’ll be in touch soon.





Date Posted


Closing Date


AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.