Platform Success Lead

AstraZeneca UK

Location: Cheshire East, Luton

Job Type: Full time


Platform Success Lead


Do you have expertise in, and passion for, Platform Success? Would you like to apply your expertise to impact the a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!


AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.

About Commercial IT

Commercial IT is a global IT capability supporting the Commercial organisation. We business partner with Commercial areas: Biopharma, Oncology, International and Japan – and also Rare Disease Unit. We operate out of hubs sites including in the UK, Sweden, US and out of our Global Innovation Technology Centres in India and Mexico – and in markets all over the world.

Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining ground breaking science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.


Responsibilities include all aspects production support that includes service design and post-deployment of IT platforms and products to production, monitoring production service levels, performance and overall production health. The Platform Success Lead will drive self-healing platform enablement, AIOps strategy and execution. The Platform Success Lead is responsible for consistency in issue analysis and effectiveness in corrective actions or continuous improvement stories entry into applicable IT platform or product backlogs. Platform Success Lead enables transition to production use through engagement with IT Capability teams, regions and markets re: communicating on platform features and capabilities through series of change management, release notes and self-service offering


  • The Platform Success Lead will perform Line and People Management responsibilities for a team of platform success engineers operating across hub and GITC locations​
  • Maintains effective relationships and communications with business and market partners aligned with SSD domain portfolio​
  • Accountable for root cause analysis practice management, consistency in RCA execution, corrective action plans, follow-thru in measuring impact of implemented solution and effective engagement/communications with partners impacted by P1/P2 production issues​
  • Ownership of Platform Success Team budget and accountable for achieving financial recharge objectives​
  • Maintain leadership and champion RnR to expand self-service products value and positive business impact aligned with SSD platform and product portfolio​
  • Partner with Platform and Product Engineering Leads as part of accountability to establish, measure and report on platform and product health KPIs and metrics driving continuous improvements​
  • Accountable for innovation strategies, backlog prioritization enabling platform “self-healing” capabilities through exploiting AI and ML automations​
  • Accountable for market and business facing change management and communications aligned with SSD technology solution delivery for production use​
  • Accountable for end-to-end ownership of P1/P2 product or platform issue resolution that include or impacted by other platforms and products aligned to other SSD domains or non-Commercial BTG, Enterprise Functions (IGNITE, ETS, etc.) ​
  • Accountable for cybersecurity backlog prioritization, remediation and reporting to maintain alignment with AZ IT compliance targets

Continuous Improvement and Innovation

  • Uses qualitative and quantitative data, including SDLC and service delivery KPIs, SLAs, MTTR and applicable metrics to drive continuous improvement backlog updates and maintain continuity of service level commitments
  • Identify issues with current processes and provide input on proposed changes to enhance effectiveness of IT
  • Leads and accountable for continuous improvement of the Platform Success operations​
  • Partners with Platform Engineering Leads and Platform Engineering teams to prioritize platform data-driven continuous improvements within a platform or product backlog​


  • Degree level education in computer science or similar
  • Prior experience in an Information Services/Information Technology environment with good eye for business
  • Proven experience of managing relationships with 3rd party suppliers
  • Experience with multiple different types software risks
  • Evidence of designing, shaping and implementing innovative solutions and driving any changes
  • Ability to interpret and communicate technical information into business language
  • Expertise in application design patterns and processes
  • Expertise in Continuous Integration and Deployment methods delivered as part of an agile team


We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into exploring new groundbreaking technology. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions, unlocking the potential of science. We optimise and evolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to contribute in our ever-evolving environment. We love it here because put simply, we make a meaningful impact.

Technology at AstraZeneca is a home for purposeful disruptors!


If reading the above has tickled your senses and you’re ready to join us, hit the apply button and we look forward to reviewing your application soon.


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Competitive salary & benefits on offer.
Closing Date: 10/2/2023

Date Posted


Closing Date


AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

You’ve got this!