Customer Support Engineer

BAE Systems UK

Location: Monmouthshire

Job Type: Not Specified

Posted

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Job Title: Customer Support Engineer

Location: Bourges, France.

BAE systems has an established policy and mobility team in place to assist the successful candidate and immediate family to relocate to France. Please note this is a 23-month fixed term contract.

Salary: Competitive

What you’ll be doing:

  • Providing technical support to users (UK MOD and French DGA) of the innovative CT40 Medium Calibre cannon and the wider weapon system
  • Providing customer technical assistance for turret integrators during their development phases (provision of technical advice, resolution of turret integration questions, etc),
  • Responding to technical questions regarding the operation, supportability, and functionality of the Cannon and ammunition
  • Provide expertise on the CT40 Weapon and to manage the resolution of issues from within the wider CTAI engineering team
  • Developing and delivering training on the CT40 Cannon
  • Developing and updating Integrated Logistic Support (ILS) products (support & test equipment/tooling, technical manuals, training, etc) for the Cannon and Ammunition
  • Conducting incident investigations related to the use and maintenance of the Cannon and Ammunition - attending customer sites to conduct those investigations and implementing corrective actions related to such incidents

Your skills and experiences:

Essential:

  • Qualified in Mechanical Engineering (HNC, HND, Degree or Time Served or equivalent) ideally with experience of weapon systems and/or integration of mechanical systems into platforms
  • Be available to work and relocate to Bourges, France. BAE Systems will apply for the relevant work authorisation
  • Good level of English presentation and communication skills

Desirable:

  • ILS/Customer Support engineering experience and in particular the development and implementation of supportability solutions and support assets (e.g. Training, Support tooling, User and Maintenance documentation)
  • Working level of French, written and spoken

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

BAE systems has an established policy and mobility team in place to assist the successful candidate and immediate family to relocate to France, and to support the candidate in country.

Our CTA International Customer Support team:

Are you interested in a critical project delivery role? Does a 2-year overseas secondment and a dynamic international working environment appeal? If so, we currently have an exciting opportunity for a Customer Support Engineer at our CTAI Joint Venture.

The CTAI Joint Venture is currently delivering the innovative Case Telescoped CT40 medium calibre cannon in support of the UK and French Armed Forces.

This role will provide you with the opportunities for wider career development as this is a secondment role with the intention at the end of the secondment to take on a role within the UK BAE Systems business.

Reporting to the Integrated Logistics Support Lead Engineer, the Customer Support Engineer is responsible for the delivery of support contracts related to the 40mm Cased Telescoped Cannon and Ammunition (CTCA).

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

You’ve got this!