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Service Delivery Manager

BAE Systems UK

Location: Hampshire

Job Type: Not Specified


Job title: Service Delivery Manager

Location:Farnborough/Preston. We’re offering hybrid and flexible working arrangements for this role – please speak to our recruiter for further details

Salary: £67,000 per annum

What you’ll be doing:

  • Hosting Business Group/Sector Service Reviews
  • Ensuring the highest level of customer service from the Service Operations Team and Managed Suppliers
  • Providing Leadership support for the on-boarding and early engagement of new services and customers
  • Managing customer expectations and communications
  • Driving customer satisfaction and Service Improvement Initiatives
  • Representing customers on Major Incident and Service Continuity and Restoration teams
    Bringing understanding of customers business and technical environments to these forums and ongoing communication with the Business Group

Your skills and experiences:

  • Experienced IT Service Delivery Manager – proven abilities and background
  • Good understanding of tech – proficiency in technical environment
  • Leadership with strong communication skills in a customer engagement capacity
  • Ability to manage relationships with other leaders, peers, subordinates and customers/suppliers to interact confidently and represent the business at all levels
  • ITIL 3 /4 would be an advantage


You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual leave incentive.

The Service Management team:

This role manages the delivery of services into each respective Business Group and has an in-depth knowledge and understanding of how the representing Business Group operates and acts as the Customer point of contact for IT Service-related business.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.”

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.