Operational Acceptance Analyst


Location: Milton Keynes

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

We’re changing up Britain

Telecoms is fast becoming the most exciting industry to join. It offers the security you need and the chance to make an impact on your community. It’s an industry that’s growing fast, with no sign of slowing down. and CityFibre adopts the same mission for its employees and the communities they work in. We’re creating a life in full-flow. No drop-outs no flicking the switch on and off, we’re making lives easier for the people of the UK, and our people too.

If you’re thinking of applying for a role at CityFibre, you should know that we’re mainly only looking for two things – passion and potential. As the fastest growing fibre network in the UK, there’s never been a better time to join us.

A rewarding career

We’re passionate about our work and we’re passionate about our people too. With a salary of up to £37,600 depending on experience, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.

How can you change it up?

We’re not looking for you to tick all the boxes, we’re looking for the right mindset and enthusiasm. If you think you’re right for the role, we want to hear from you.

We've created a new team of Data Analysts, who as we continue to grow, will work alongside our regional teams to support the delivery of our full fibre infrastructure. Day to day, this is what you can expect to be doing:

  • Tracking and reporting Operational Acceptance-related data in your allocated cities and regions
  • Creating analysis and reports for key OA performance measures
  • Assisting the OA Manager in targeting field-based support
  • Coordinating, interpreting and presenting field data

What will you bring to the role?

You’ll have a positive can-do attitude and a passion for all things data, alongside a track record successfully using data visualisation tools. You will also bring some of the below to CityFibre with you:

  • Experience of handling and manipulating raw data
  • Strong working knowledge of ETL processes and tools
  • Excellent communication skills, with the ability to present to senior managers and stakeholders
  • A history of working towards targets and monthly performance parameters

An understanding of CRM systems, Power BI, Tableau and SQL would be beneficial.

If you’ve just found yourself nodding and thinking, ‘I can do that!’, things are about to get exciting.

So that’s the role, now let us tell you a bit more about life at CityFibre. We’ve built a diverse, inclusive and authentic workplace that offers anyone the chance to grow a new career. We’re a Times Top 50 Employer for Women, have partnerships with Work180, Vercida and Disability Confidence, just to name a few – it inspires us day-to-day. The foundations of our teams are rooted in respect, development and continuous support. Our people are already changing it up, are you ready to join them?

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.

You’ve got this!