Senior PIA Manager


Location: Milton Keynes

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

We operate an Agile working model, so you'll be required to work out of your local office 2-3 days and at home the remainder of the week.

There will also be some travel required as part of the role.

We’re changing it up

Telecoms is fast becoming the most exciting industry to join. It offers the security you need and the chance to make an impact on your community. It’s an industry that’s growing fast, with no sign of slowing down. and CityFibre adopts the same mission for its employees and the communities they work in. We’re creating a life in full-flow. No drop-outs no flicking the switch on and off, we’re making lives easier for the people of the UK, and our people too.

If you’re thinking of applying for a role at CityFibre, you should know that we’re mainly only looking for two things – passion and potential. As the fastest growing fibre network in the UK, there’s never been a better time to join us.

A rewarding career

We’re passionate about our work and we’re passionate about our people too. With a competitive salary + a car allowance, when you join the CityFibre family you’ll also enjoy benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, performance-related bonus scheme, and private healthcare.

How can you change it up?

You’ll take responsibility for building a structured plan that creates and maintains effective working relationships with Openreach to facilitate fibre roll-out while ensuring performance is measured and high standards are always maintained. This role will be both internal and externally facing, providing leadership to a growing team whilst developing strategic relations with external industry stakeholders and internal network build departments.

You’ll take charge of engagement with Openreach looking at continuous improvement within the product and the way CityFibre engages with Openreach whilst supporting City Delivery Teams to ensure correct and efficient usage. You’ll orchestrate and drive all efforts across departments to ensure that PIA related KPIs are achieved and ultimately to deliver an industrialised PIA service for our business. Day to day, you can expect to be doing things like:

  • Overseeing PIA activities within your team and the wider business
  • Being a point of contact for Openreach and regulatory teams
  • Driving product improvements and continuous improvements 
  • Engaging with architecture and engineering teams for solutions that make the best usage of PIA 
  • Managing external and internal stakeholders
  • Guiding a multifaceted team that may be geographically dispersed at times 

If you’ve just found yourself nodding and thinking, ‘I can do that!’, things are about to get exciting.

What will you bring to the role?

You’ll be a self-motivated leader who has experience in leading people and operating at various levels across the business. The role will be both internal and externally facing, providing leadership but also developing strategic relations, so you’ll need to be an excellent communicator and have a proven ability to guide and manage large multidisciplinary teams. We're also hoping you'll bring some of the following: 

  • Excellent stakeholder management skills and ability to influence at all levels within the organisation
  • The ability to manage large cost exposures 
  • Strong working knowledge of financial drivers and the impact of job changes on financial and delivery performance 
  • A solid understanding of risk and issue management 
  • Understanding of regulatory bodies such as OFCOM
  • Ability to challenge the use of PIA in our organisation

Our unique culture

So that’s the role, now let us tell you a bit more about life at CityFibre. We’ve built a diverse, inclusive and authentic workplace that offers anyone the chance to grow a new career. We’re a Times Top 50 Employer for Women, have partnerships with Work180, Vercida and Disability Confidence, just to name a few – it inspires us day-to-day. The foundations of our teams are rooted in respect, development and continuous support. Our people are already changing it up, are you ready to join them?

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.

You’ve got this!