Resettlement Placement - Order Desk Coordinator

CityFibre

Location: Greater Manchester

Job Type: Contract/temp

Posted


As the fastest-growing fibre network in the UK, you could say we’re changing things up. Not only are we unlocking the digital potential of an entire nation, but we’re also constantly evolving, to give our people the most seamless employee experience possible. We’re doing this by creating a sense of purpose among our teams and offering career development opportunities the like of which has never been seen before.

We believe the transition from a military career to CityFibre to be a natural step, whether you have completed a full term or shorter service, all the skills and behavioural traits you may not even appreciate, make you a perfect candidate for our company. Our work is fuelled by the possibility of building something better for the UK – we know that’s something you’re passionate about too.

Who is the Resettlement Programme for?

Our placements are aimed at service leavers, who are planning on leaving the military and are looking for an internship opportunity during their official resettlement period. We offer placements of between 1 – 8 weeks, whilst still being paid by the MoD.

What does an Order Desk Coordinator do?

Our customers are at the heart of what we do, so it’s important to us that we’re always striving to give them a best-in-class customer experience that continually goes above and beyond. The team of Order Desk Coordinator’s here at CityFibre do exactly that.

They provide efficient administrative support and coordination across all orders that are being processed through the delivery cycle. Day to day, this means responding to customer enquiries, working with our teams to make sure there are timely updates on the progress of orders, providing weekly reports, liaising with stakeholders and partners, and finally updating our Customer Relationship Management system.

What will I be doing?

You’ll work alongside our team of experienced Order Desk Coordinators who will equip you with the knowledge and skills you’ll need to deal directly with customer journeys, preparing you to deliver amazing customer service at CityFibre, and beyond.

You’ll shadow on and support with their day-to-day activities, experiencing first-hand what life is like working as part of our dynamic Customer division.

It’s an amazing opportunity to become a part of powering the UK’s Full Fibre revolution.

Our Armed Forces Network

Our Service Leavers know what it means to be a part of something bigger. We’ve set up the CityFibre Armed Forces Network to offer our ex-forces employees a sense of comfort and familiarity. It’s a place to come together, share experiences, offer support and raise awareness for different military charities.

You’ll be introduced to the Network during your time with us, so they can offer support, guidance and answer any questions you might have about your transition into civilian life.

CityFibre’s unique culture

So that’s the opportunity, now let us tell you a bit more about life at CityFibre. We’ve built a diverse, inclusive and authentic workplace that offers anyone the chance to grow a new career. We’re a Times Top 50 Employer for Women, have partnerships with Work180, Vercida and Disability Confidence, just to name a few and it inspires us day-to-day. The foundations of our teams are rooted in respect, development and continuous support. Our people are already changing it up, are you ready to join them?

CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.

You’ve got this!