Field Service Supervisor


Location: Bristol City

Job Type: Full time


Please note this role forms part of an on-call rota.

As the fastest-growing fibre network in the UK, you could say we’re changing things up. Not only are we unlocking the digital potential of an entire nation, but we’re also constantly evolving, to give our people the most seamless employee experience possible. We’re doing this by creating a sense of purpose among our teams and offering career development opportunities the like of which has never been seen before. We’re a company that cares about people, places and new possibilities. Could this be the fresh start you’re looking for?

What makes CityFibre different from any other Telecoms company? How we treat our people. Just as we aim to make everything super easy for our customers, we aim to do the same for you, in your career and outside work. Our hybrid working structure as well as our learning and development function allow you to bring your best-self to work every day and grow your career in any way you want it. This is an environment that encourages change and fosters innovation. Anyone can make a difference at CityFibre, so what’s stopping you?

A rewarding career

If you’re going to be changing it up, you deserve to be looked after. That’s why we’re offering a salary of up to £40,000 and a car allowance. On top of that, you’ll be able to enjoy plenty of benefits like 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare to name just a few.

How can you change it up?

We’re looking for a Field Service Supervisor to join the team and take responsibility for monitoring the fibre connectivity element of a Metro network deployment project within a City. You’ll ensure that onsite operations are carried out on time and to adequate standards as stated in contractual specifications. Day to day, this is what you can expect to be doing:

  • Ensure and monitor effective site operations and coordination of works compliant to NRSWA and Health and Safety requirements
  • Maintain productivity objectives as set by the Field Services Manager, highlighting risks where applicable
  • Co-ordinate, capture and present the financial sign off for the completed works by the Sub Contractor to the Field Services Manager
  • Consult with the Highways Department, Local Authorities and other Utilities companies to coordinate works where required to fulfil the project delivery milestones

What will you bring to the role?

We’re looking for a competent and driven Field Supervisor who has experience providing supervisory support in a utilities or telecoms environment, this will include exposure to NRSWA and Highways. It is important that you also have experience with SP Fibre Network Installations and Fibre Optic. You will bring some of the below to CityFibre with you:

  • Ability to negotiate suitable outcomes that mitigate project risk
  • Demonstrable experience of method statements and risk assessments
  • Ability to demonstrate experience and working knowledge of CDM Regulations
  • NRSWA Street Works Supervisor Certification Units 1,10-16
  • Full Clean UK Driving Licence

If you’ve just found yourself nodding and thinking, ‘I can do that!’, things are about to get exciting.

Our unique culture

So that’s the role, now let us tell you a bit more about life at CityFibre. We’ve built a diverse, inclusive and authentic workplace that offers anyone the chance to grow a new career. We’re a Times Top 50 Employer for Women, have partnerships with Work180, Vercida and Disability Confidence, just to name a few – it inspires us day-to-day. The foundations of our teams are rooted in respect, development and continuous support. Our people are already changing it up, are you ready to join them?


CityFibre is committed to providing equal employment opportunities to individuals from all backgrounds, including ethnicity, gender, sexual orientation, gender identity, religion, age, family status and disability. We recognise that everyone is an individual with a wide range of experiences and perspectives and believe this diversity of thought is what makes CityFibre special.

You’ve got this!