Head of Operational Planning

Milton Keynes
Full time
employer logo
1,001-5,000 employees
Compare top employers
Apply on company site

This is a hybrid role, and we are flexible on your location, but there will be occasional travel required to our offices across the UK.

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

What you can expect from us

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience + a car allowance, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

How you’ll change it up

As the Head of Operational Planning, you’ll work cross divisionally to drive collaboration, alignment, and stakeholder coordination, playing a pivotal role in shaping operational strategies and establishing credibility. Day to day, this is some of what you can expect to be doing:

  • Leading the design and implementation of the divisional Target Operating Model and organisational design structure
  • Workforce Planning - Managing resource capacity planning for both our internal and Supply Chain resources
  • Leading the operational implementation of business improvement projects
  • Addressing changes, completing impact assessments, and implementing changes to existing operation and build plans
  • Leading on people and supplier engagement and communications

What you’ll bring to the role

You’ll have extensive experience in successfully leading efficiency and/or service improvement programmes in large complex organisations, as well as a track record of delivering tangible efficiency improvements through people, process, and systems. You’ll also bring the following with you:

  • Experience leading operational redesign and implementation programmes
  • Change management experience
  • Strong ability to question and challenge assumptions
  • Capacity to drive initiatives forward effectively
  • A relevant qualification, e.g., ITIL, PRINCE2, CIPS, MSP, Six Sigma, Agile Fundamentals

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

Diversity, Inclusion and Belonging

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing careers@cityfibre.com. We’re here to support you in changing up your career.