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IT Service Desk Engineer

Edinburgh Airport

Location: Edinburgh

Job Type: Full time


Job Description:

This role is to provide 2nd and 3rd line IT Support to the airport and partners as part of our existing ServiceDesk team. This is an exciting role which will provide a broad range of learning and development in many areas of IT. The role would suit someone who already possesses good IT support skills and is looking to develop these further in an IT career.

The successful candidate would be working on a day to day basis within the ServiceDesk delivering excellent IT Service in a variety of areas. Predominantly this would be in the resolution of IT tickets and requests using our ServiceDesk system.

This is a hands-on position, best suited to someone willing to turn their hand to any technical problem or opportunity. A self-starter with a positive attitude and strong work ethic. This is a role where you can see and feel the value of your work and the positive impact on the business.

This role sits within IT Department / IT ServiceDesk, as part of the wider Technical Asset and IT function and will include (after induction) on call.

Person Specification:

Key Responsibilities:

  • 2nd and 3rd line support to IT Service tickets, resolved within SLA.
  • Managing Problem tickets, identifying and flagging trends.
  • Proposing and enacting Service Improvement
  • Microsoft Desktop and Server OS.
  • SCCM/Intune Management.
  • AV Management and Administration (Sophos and Endpoint Protection).
  • Office 365 Administration and Management.
  • Azure Administration and Management.
  • Assist in the support of some business applications
  • Liaising and co-ordination with IT service providers
  • Mentoring of Junior members of the team

Qualifications and Experience:

Skills Essential:
Office 365 admin
Laptop and Computer hardware
Active Directory, Azure and O365 admin
SCCM Administration and Management – Patching, Packaging of Apps (Including Mobile devices) managing builds

Skills Desirable:
Knowledge of network technologies.
Mobile devices, Phones and Tablets.
Telephony systems – VoIP. Cisco UCS
Server virtualisation – VMWare.
IT Security technologies.

Candidates should also have:
Strong problem-solving abilities.
Ability to work with others, as well as independently.
Attention to detail.
Ability to work under pressure with competing priorities in a 24x7 environment.
Excellent documentation skills.
Proven capacity to self-learn.

Education and Training:
Desirable but not essential – Microsoft, Cisco or other technical certification.