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Credit Administrator


Location: West Midlands

Job Type: Full time


Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

Job Purpose

  • To maximise the collection of debt and ensure remedial solutions are provided to ensure debtor days are reduced in line with targets. Focus on reducing and maintaining overdue debt at acceptable levels, ensuring cash collection targets are also achieved
  • Liaison with internal and external customers as required
  • The credit controller will also manage credit risk across all customers to ensure debt write-offs are minimised
  • Sales ledger integrity is also a key part of the credit controller role

Aims & Objectives

  • To ensure all customers pay outstanding debt in line with their terms
  • Cash collection is maximised
  • Cash allocation is regularly reviewed and up-to-date
  • Strong stakeholder relationships particularly with commercial and customers are developed and maintained
  • Compliance with all relevant legislation and internal controls, ensuing SOX compliance is effective

KPI’s / Performance Measures

  • To consistently achieve target reduction of overdue debt
  • To achieve target amount of cash collected based on current ledger
  • DSO
  • Minimise & achieve un-allocated cash targets
  • Customer satisfaction


  • Debt management and collection of customer accounts
  • Complete sales ledger responsibility, including cash collection and sales ledger integrity
  • Achievement of agreed collection targets
  • Provide updates & reports on performance of accounts & provide regular updates on issues & sales ledger performance
  • To control & monitor daily debt
  • Monitor cash allocation & propose correct action on un-allocated cash/credits where needed
  • To ensure correct procedures & processes are in place as per credit policy, to chase payments from customers on a regular basis
  • To escalate serious issues to credit manager, head of O2C & director of shared services
  • Ensure that customers are your first priority & excellent customer service is delivered at all times
  • Manage a high level of workload & administer any ad-hoc projects to support the function & wider SSC
  • Ensure that all operational management queries are resolved within agreed timeframes
  • Ensure all customer queries are resolved within agreed timeframes
  • Other general administrative support associated with the SSC
  • Develop effective communication links with stakeholders
  • Take ownership of targets & objectives
  • Maintain a strong control framework, in line with agreed SOX controls & best practice

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team