Dispute Clerk

Freightliner

Location: West Midlands

Job Type: Full time

Posted


Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

Job Title - Dispute Administrator

Reports to - Billing & Receivables Team Leader

Location - Birmingham SSC

Function - Order to Cash

12 month Fixed Term

Job Purpose

  • Working as part of the Disputes team responsible for dispute resolution activities within G&W UK entities with service delivery focused on timely dispute resolution
  • Focus on following the disputes process in a timely manner and within targets set by the Billing Team Leader
  • Liaison with internal and external customers as required

Aims & Objectives

  • Ensure all disputes are actioned for the designated customers
  • Ensure all disputes are raised within the targets set to support the reduction of the number of disputes
  • Strong stakeholder relationships particularly with commercial and customers are developed and maintained
  • Compliance with all relevant legislation and internal controls, ensuring SOX compliance is effective

KPI's/Performance Measures

  • Consistently achieve timely and accurate registering and processing disputes
  • Support the team in reducing the number of disputes
  • Customer satisfaction %

Accountabilities

  • To ensure disputes are registered and processed in a timely manner
  • To assist in the reduction of the disputed revenue
  • Liaise with the commercial team
  • Resolve and report any issue to your line manager as appropriate
  • To undertake additional responsibility and accounts as directed
  • Ensure that customers are your first priority & excellent customer service is delivered at all times
  • Manage a high level of workload & administer any ad-hoc projects to support the function & wider SSC
  • Ensure that all operational management queries are resolved within agreed time frames
  • Ensure all customer queries are resolved within agreed time frames
  • Other general administrative support associated with the SSC
  • Develop effective communication links with stakeholders
  • Take ownership of targets and objectives
  • Maintain a strong control framework, in line with agreed SOX controls & best practice

Working Relationships

Internal

  • Commercial team
  • SSC as a whole
  • All members of the finance team
  • IT
  • Internal audit

External

  • Customerbase
  • Credit risk agencies as appropriate
  • External audit

Personal Specification

  • Pro-active, responsive and action orientated
  • Ability to work in a constantly changing & process challenging environment
  • Deliver to strict & tight guidelines
  • Able to maintain a high level of accuracy while meeting deadlines
  • Proven track record of achieving KPI’s
  • Knowledge of our organisations industry would be an advantage
  • Comprehensive knowledge of billing and invoicing process & procedures is essential, along with ability to demonstrate excellent customer service skills
  • Excellent IT skills including word/excel
  • Self-motivated, enthusiastic & flexible
  • Good organisational skills
  • Show passion with a ‘can do’ attitude
  • Aware & display correct behaviours associated with SSC
  • Working in a US-owned subsidiary, with knowledge of SOX
  • Ability to work well in a team structure & environment, displaying great interpersonal skills

Competencies

  • Challenge the status quo and continuously improve to raise performance
  • Take accountability for results – Taking accountability for individual & where appropriate team’s performance
  • Safety focus – ensures the safety & welfare of staff & other stakeholders at all times
  • Balanced – whilst striving for results, does not take themselves or day-to-day activities too seriously, work hard/play hard & have fun
  • Develop ourselves – creating time & taking accountability for personal development; ensuring regular feedback on performance is received

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team

You’ve got this!