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Head of Control


Location: Cheshire East, West Yorkshire

Job Type: Full time


Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

Job Title: Head of Control

Safety Critical: Yes

PTS Required: No

Department: Freightliner UK Operations

Location: Ferrybridge

Shifts: No

Reports to: Operations Director

Key Stakeholders: Freightliner UK Senior Management and staff;

Freightliner Group board;

Genesee & Wyoming (‘G&W’) Group Board;

RMT and ASLEF Union Representatives

Network Rail

Internal and external customers/ stakeholders as required

Purpose of Role

To support, lead and direct the duty control managers and controllers and TOPS clerks on shift, ensuring that safe and effective decisions are made to protect company interests

Represent Freightliner in industry meetings and exercises as necessary to enhance the reputation and protect the interests of the business

Be responsible for the evidence-based data to support the Control Competence Management System and issuing of certificate of competencies for each role within the control function.

Rostering for the control team and TOPS team, ensuring that time is spent at both Ferrybridge and Basford Hall sites in developing and leading both teams in service delivery

Main Duties and Responsibilities


You have specific duties and responsibilities on a day to day basis for the occupational health and safety of colleagues, stakeholders and other rail users.

Ensure a positive safety culture is developed within your area of responsibility, which is supported by robust safety processes in accordance with company, industry standards and legislation; Ensure that where appropriate, actions are carried out in accordance with emergency procedures for major incident/ accident management or any other rules, procedures and instructions relevant to your role; Ensure that any operating or occupational accidents and incidents involving employees that are identified by you, or identified to you by other people, are advised to your line manager; Ensure that any safety equipment provided to you that you have been trained to use, is deployed in a proper and appropriate manner; Ensure all safety critical staff comply with the company Drug and Alcohol Policy (RG_GEN023); Manage the normal day to day operation of Freightliner services in a safe and proper manner in accordance with Safety Certificate, railway Group Standards and Freightliner requirements via the company standards and training provided; Ensure that all communication in relation to Freightliner train services complies with all current operating rules, regulations and notices; Ensure that statutory reporting is carried out as required; Notification of instances to first and second line and engineering on call; Taking prompt and appropriate action to ensure safety of people and equipment and infrastructure in normal operating conditions and during out of course situations as detailed in company standards; Comply with instructions contained within company standards; Observe requirements of OPSHH006 standard.

Compliance and Standards

Ensuring the control team minimise and manage the effects of operational incidents, cancellations, lateness, etc; Complying with Rail Group Standards and Freightliner Standards, Codes of Practice, Rules and Regulations and procedural instructions relevant to the activity; First line representative for Freightliner interests. Manage the safe and economical operation of the Freightliner network; Ensuring the control team deliver the daily Freightliner commercial train plan agreeing priorities and adjustments to ensure delays are minimised; Ensuring the control team communicate service disruption to internal and external stakeholders; Ensuring the control team report all accidents and incidents involving staff and Freightliner contractors using the appropriate forms and suitably document within the Control Log; Ensuring the control team where required, arrange for post incident Drug & Alcohol testing in liaison with the on call manager or if during the day with the manager of the staff concerned; Compile evidence based data to support the competence management system for controllers Responsible for the rostering of control team members and TOPS clerks Assist in HR based activities for control team members, e,g Return to Work interviews and sickness reporting Attend training courses as required; To undertake additional/ alternative work where competent to do so, and as maybe directed by your line manager.

Experience, Knowledge, Qualifications and Training

Experience of Railway Operations; Good Railway geographical knowledge; Excellent oral and written communication skills; Ability to work under extreme pressure and in emergency situations; Good negotiation skills and able to resolve problems; Strong IT Skills Keen and conscientious approach to work, able to concentrate for long periods on detailed information; Awareness locomotive maintenance cycle policies; Knowledge of Freightliner/Network Rail train planning process; Knowledge of the Rail industry performance regime.

Behavioural Competencies

Attacks goals and objectives with drive, energy and enthusiasm; Commitment to work safely, and that it is the first consideration in everything that we do; Flexibility in respect of hours worked, location, application and output, dependant on the operational requirements of the business – you may be required to work out of hours, at weekends, or away from home/ overnight stays on occasion; Maintenance of trust, tact and confidentiality – any breach of confidentiality, pursuit of personal agendas, or expression of opinions not directly related to the requirements of this role will not be tolerated; Awareness of the nature of our customers business requirements and an outward looking focus towards helping them achieve their objectives; Ability to work to standardised instructions and processes and ensuring that others do the same.

Safety Documentation and Equipment (which may be used)

Job description; Rule Book and Sectional Appendices; Health & safety Policies and procedures; Alcohol & Drug Policy; Phone & Ipad, Company IT systems; Freightliner Company standards

This Job description reflects the situation at January 2023, and may be subject to reasonable changes in the future.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team