Train Service Controller


Location: West Yorkshire

Job Type: Full time


Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

A vacancy has arisen for a Train Service Controller at our Control office at Ferrybridge. Reporting to the Duty Control Manager and Head of Control, you will control the real time delivery of Freightliner train services to our customers in-line with Freightliners specific standards in safety, performance, and customer service. We are currently recruiting for Intermodal, Bulk and Mendip controllers.

Key responsibilities:

Manage the normal day to day operation of Freightliner services in a safe and proper manner in accordance with Safety Certificate, railway Group Standards and Freightliner requirements.

Continuous communication between those staff involved in running the scheduled service and in cases of widespread disruption to our services, the Management Team, and customers.

Control of resources to ensure that they are provided at the correct place and time as demanded by the train plan.

Minimise and manage the effects of operational incidents, cancellations, lateness, etc.

Continued monitoring of services, to ensure that they are correctly controlled and regulated by Network Rail, and those services are not disadvantaged against other train services.

First line representative for Freightliner interests.

Ensure that statutory reporting is carried out as required.

Taking prompt and appropriate action to ensure safety of people and equipment and infrastructure in normal operating conditions and during out of course situations

Monitor service quality and feed suggestions back to the Planning and Performance departments.

Compile a daily log of notable events detailing all personal accidents to safety critical staff, incidents involving Freightliner, working time exceedances by safety critical staff, cancellations, diversions, traction failures, delays, and the use of additional manpower/traction.

Communicate service disruption internally and to Freightliner’s customers.

Report all accidents and incidents involving staff and Freightliner contractors using the appropriate forms and suitably document within the daily log.

Experience, Knowledge, Qualifications and Training:

Experience of Railway Operations.

Good Railway geographical knowledge.

Excellent oral and written communication skills.

Ability to work under extreme pressure and in emergency situations.

Good negotiation skills and able to resolve problems.

Strong IT skills.

Keen and conscientious approach to work, able to concentrate for long periods on detailed information.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team

You’ve got this!