EUC Support Engineer

Looking for an opportunity within IT? - look no further.

Exciting opportunity to recruit an EUC Support Engineer.

Can you :-

• Take ownership of Incidents and requests and manage to resolution.
• Manage customer expectations and provide regular updates.
• Able to work collaboratively and autonomously in seeing tasks through to completion and be able to identify and fix inefficiencies and issues.
• Ensure BAU and projects are delivered to a high quality and on time.
• Strong problem-solving abilities and excellent communication, customer handling and inter‐personal skills.
• Constantly work to optimise support processes and procedures, looking for opportunities to turn reactive call handling into pro-active service delivery.
• Ensure incidents and problems are always managed correctly documenting all steps for later analysis.
• Working with and support our ServiceDesk to enable sufficient knowledge transfer thus increasing first time fix
• Handover of new and replacement hardware, ensuring the end user has a good understanding how to use it and how to seek support
• Adhering to service management processes and standards. Ensuring excellent incident management to minimise business impact
• Create and update Knowledge Items and other relevant documentation

If you can bring the following experience to this role why not submit your application:-

• A minimum of 3 years' demonstrated performance as primary administrator for End User support systems
• Demonstrable experience of supporting Windows 10 and MS Office 365
• Good Problem-solving abilities, able to resolve most technical issues and concisely relaying issues for escalation to the migrations team.
• Knowledge of Microsoft Desktop Operating systems - Windows 10
• Image builds using SCCM
• Use of and understanding of IT Tools, Active Directory, Azure AD, Intune, and Exchange
• Experience of managing AV/VC environments
• Experience using ITSM tools such as ServiceNow
• Telephony Management (Yealink)
• ITIL Qualified

Full JD attached.