MDM Administrator

Exciting opportunity within IT for a MDM Administrator based at Go Ahead House, near East Croydon

We are looking for someone who can:-

• Manage customer expectations and provide regular updates.
• Able to work collaboratively and autonomously in seeing tasks through to completion and be able to identify and fix inefficiencies and issues.
• Ensure BAU and projects are delivered to a high quality and on time.
• Strong problem-solving abilities and excellent communication, customer handling and inter‐personal skills.
• Constantly work to optimise support processes and procedures, looking for opportunities to turn reactive call handling into pro-active service delivery.
• Ensure incidents and problems are always managed correctly documenting all steps for later analysis.
• Adhering to service management processes and standards. Ensuring excellent incident management to minimise business impact
• Create and update Knowledge Items and other relevant documentation

Experience required:-

• A minimum of 3 years' demonstrated performance as primary mobile device administrator.
• Demonstrable experience of supporting Telephony Technologies
• Good Problem-solving abilities, able to resolve most technical issues and concisely relaying issues for escalation.
• Use of and understanding of IT Tools, Active Directory, Azure AD, Intune, and Exchange

• Experience of working with Apple Business Manager and/or Samsung Knox
• Experience using ITSM tools such as ServiceNow
• ITIL Qualified

Full JD attached.