Location: Remote - UK/EU only
Job Type: Full time
See yourself being part of a large, transformational change? This could be the role for you!
Who We Are
At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day. Iress is one of Australia’s largest technology companies and employs more than 2,250 people across Asia Pacific, North America, Africa and UK & Europe.
Provide technology that is fit for purpose and enables our people to work flexibly and collaborate on systems that are reliable and highly available. Focus on the reliability of our services and infrastructure. Using standard program management methods to ensure common practice throughout. Ensure that We focus on the right solutions implemented the right way to enable consistent, seamless and frictionless experience globally. To continually enhance systems where appropriate, choosing technologies that support our growth. Focus on security inline with regional regulations. Use the Project Management tools to keep items and tasks updated. Lead or deliver against technical improvement projects. Writing and maintaining relevant documentation including Knowledge Base articles and process documentation. Help maintain procedures that ensure personnel and client data is handled in accordance with Data Protection legislation.
Accountabilities and outcomes
Deliver reliable and efficient solutions to our people that “just work”
Adopt agile methodologies and processes in line with the Iress Delivery Framework
Proactively review in-service hardware and software to ensure it is running at optimum levels
Actively monitor; apply updates, patches and maintenance to ensure high availability of services.
Facilitate and assist where necessary on the implementation of new technical solutions
Maintenance of procedures that ensure personnel and client data is handled in accordance with Data Protection legislation
Implementation and adherence to the Information Security Policy and Procedures
Liaise with vendors to report or escalate faults
Review manual procedures and automate wherever possible
Utilisation of key emerging technologies where appropriate
Assist with disaster recovery/ BCP testing
Core skills and knowledge
Proven ability to navigate ambiguity and collaborate with other functional teams to ensure consistency and quality outcomes
Can empathise with people and clients appropriately, uses that empathy in effective decision making
Will test the status quo and enjoys thinking about and implementing innovative ways to solve problems - and in doing this is not afraid to fail!
High EQ - self aware, self regulated, motivated and empathetic, with great interpersonal skills
Communicates in a clear, concise and unambiguous manner and does so regularly and to a variety of audiences. Has experience communicating with our customers in regard to our service, strategy, deliverables, issues or risks
Is hands-on and has an entrepreneurial spirit and style. Consistently becomes personally involved in all elements of leading the function, while ensuring the team has the freedom and autonomy to achieve goals and outcomes
Technically has good working knowledge of Server and Desktop OS, hardware components, cloud computing platforms, identity management, virtualisation, video conferencing solutions, AD and related services, remote access, endpoint security, end-user device management, productivity tools and automation.
Broad understanding of server and laptop hardware fault diagnostics and resolution
Understanding the ITIL lifecycle (not essential)
These vary across our global locations, you will be provided with a benefits summary based on your location upon application