Principal Support and Reliability Engineer


Location: Remote - UK/EU only

Job Type: Full time


See yourself being part of a large, transformational change? This could be the role for you!

Who We Are

At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day. Iress is one of Australia’s largest technology companies and employs more than 2,300 people across Australia, United Kingdom, Africa, Canada, France, New Zealand and Asia.

Role Overview

This newly formed team will focus on supporting the scaling of our Order Management System.

The first part of this key strategic initiative is to focus on improving configuration through programmatic change management, normalisation and automation.

The role will help drive quality outcomes for Iress clients and enable engineering teams by providing capabilities focused on the supportability and reliability of Iress software. The role ensures both engineering and operationally focused teams work seamlessly as one combined, end-2-end product engineering team.

The role must demonstrate an ability to work with a large global product engineering team supporting a complex mix of software, clients and delivery outcomes.

Your objectives and responsibilities will focus on...

  • Contribute, support and deliver the strategic vision set for support and reliability engineering with a strong focus on enabling speed, scale and quality, supporting Iress engineering delivery teams

  • Delivers a global alignment of infrastructure, delivery and platform technology across Iress

  • Work closely with engineering teams to reduce cycle times for build and deployments

  • Drives automation throughout operational engineering activities and roles to remove “hands-on” work, driving an effective efficiency outcome

  • Ensures everything as code pattern such as GitOps, IaC, monitoring as code are followed

  • Supports SREs to ensure existing clients and solutions continue to operate effectively through mentoring and coaching.

  • Finding better ways of doing things, with a view to the future and technology engineering trends

To be successful in this role you will…

Be a modern thinker, looking to the future while ensuring practical and commercial outcomes are achieved. You will be a motivator, leading by example and soliciting the involvement of others to build a sense of ownership and engagement with remote teams.

You will have strong personal accountability, self motivated and outcome driven who is able to draw support from the wider engineering community when required and contribute to broader business conversations.

Be comfortable working under pressure in a dynamic, fast paced environment. You will be flexible and able to change your priorities aligned to the demands of the business and be analytical and logical with a proactive approach to problem solving.

Possess excellent all round communication skills with people at all levels and have the ability to navigate ambiguity and collaborate with other functional leaders. Can empathise with people and clients appropriately and use that empathy in effective decision making and be confident to act quickly and decisively.

Technical Skills

You will have a working knowledge of modern software and technology:

  • CI/CD processes and tools such as BuildKite, Jenkins, Azure DevOps or any other similar tool

  • Strong knowledge of AWS services such as VPC, EC2, S3, RDS, ECS, etc

  • Expertise in IaC patterns and tools such as Terraform / Cloud formation

  • Strong knowledge in configuration management tools such as Ansible / Chef / Puppet

  • Experience in Application monitoring and relevant monitoring tools such as Datadog, New Relic, Dynatrace or AppDynamics

  • Experience in at least one of the programming languages such as Java, Nodejs, Golang, C#, etc and Strong scripting skills in bash and/or python

  • Ideally you will have experience in docker container management and orchestration of containers such as ECS, AKS, EKS, GKE or native Kubernetes

  • Knowledge on databases (e.g. Postgres, SQL Server, Oracle or NoSQL DBs)

  • Preferable experience in implementing security in automation pipelines with relevant static and dynamic application testing, component scan, etc

Why work with us?

  • Competitive base salary

  • 25 days annual leave plus bank holidays

  • 6 additional paid days per year to extend your weekends

  • Global opportunities

  • State-of-the-art offices

  • Free on-site gym in our Cheltenham office open 24/7

  • Casual dress, flexible work policy

  • Access to various learning and development programs

  • 3 days’ leave per year for charity initiatives

  • Global 36-hour hackathon

  • Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

Employment Type


Time Type

Full time
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