Implementation & Support Consultant
Job Type: Full time
See yourself being part of a large, transformational change? This could be the role for you!
Who We Are
At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day. Iress is one of Australia’s largest technology companies and employs more than 2,250 people across Asia Pacific, North America, Africa and UK & Europe.
The primary purpose of this role is to provide Implementation and Support services to our MSO V2 clients - this includes being the implementation & configuration specialist throughout all stages of delivery of MSO, through to post go live BAU support of the clients implementation.
Your objectives and responsibilities will focus on...
Acting as an SME (subject matter expert) for all aspects of MSO V2 Implementation (including configuration) and Support activities - including leading implementation work streams as and when required.
Engagement with clients, defining and supporting their implementation requirements throughout the full delivery lifecycle, including all aspects of configuration gathering, preparation and delivery assurance
Development and delivery of client data configuration scripts & other configuration artefacts (e.g. docs), and the assurance/verification thereof
Actively promoting awareness and sharing knowledge of configuration - including working with Product Delivery to ensure a joined up and efficient approach to client configuration
Actively involved in the coordination and scoping of all implementation deliveries & builds - including hot-fix patches - preparing the release notes as required
Creation of instructions to be followed by DSRE team or Client Delivery Technical Consultancy team - as required depending on location/ownership of relevant environment
Actively involved in incident management, bug triaging & defect management for live incidents and supporting the MSO V2 live clients as defined in the client’s contractual support schedule. Resolving complex issues, defects and queries raised at any phase during the delivery lifecycle, in a timely and professional manner.
Accurate maintenance and housekeeping of incident and bug records using the current incident / bug management software (currently ISC / Jira) - including test recreation steps as and when required
Testing and recreating the defect in the appropriate environment as applicable (whether client raised live / test or Iress raised live / test)
For live incidents, ensure forensic material is collated to assist in the resolution of the incident. Where any PII information is received from clients to assist incident triage, ensure it is controlled as defined in the Iress GDPR Asset Information register
Developing and maintaining SQL scripts for investigation, configuration changes and live data fix purposes
Provide off-site consultancy to clients for both Implementation and Support areas & supporting other client delivery team members (BCs, TCs, CDMs etc) as and when required
Actively supporting CR impact assessments, continual improvements, standardisation across clients, establishing efficiencies and optimising Implementation and Support processes
To be successful in this role you will…
Have ISEB Accreditation in Business Analysis, or equivalent experience. You will have experience of taking ownership of project tasks and ensuring successful delivery with experience of at least 2 major projects though the life cycle of development and into production.
Able to distinguish and understand the underlying business needs of internal and external stakeholders from their requests. With the ability to critically evaluate information gathered from multiple sources, reconcile conflict and decompose high-level information into a detailed consolidated whole.
Good knowledge of the business technical and software environments, including regulatory regimes. With a detailed knowledge of development processes, deliverables, methods and tools.
Good knowledge of relational databases, SQL, JSON & XML
Exposure to Source Control, Release Management, Testing and Task Management (Application Life-cycle Management (ALM).
Knowledge of Waterfall and Agile development lifecycles and methods.
Why Work With Us?
8 paid days per year to extend your weekends + 25 days annual leave
Free on-site gym in our Cheltenham office open 24/7
Equity grants for our top 25% performers
Annual Profit Share when Iress meets its annual profit targets
Casual dress, Hybrid & Flexible work policy
Access to learning and development programs
3 days’ leave per year for charity initiatives
Global 36-hour hackathon
Starting school leave - 8.5 days of leave to assist your kids with the transition to school
Life, Income & Private Medical Insurance
Enhanced Maternity & Paternity Policy