Chase UK - Fraud Response Advisor

JP Morgan

Location: Midlothian

Job Type: Full time

Last updated

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Do you want to play a key role in a dynamic, fast paced, customer and colleague centric environment? Do you want to help build the digital bank of the future? Do you have the drive and enthusiasm to communicate with our customers using various channels?

If you’ve answered yes to the above and want a new challenge then we want you!

About us

We are Chase – part of the JPMorgan Chase family. We are a leading provider of traditional and digital financial services worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK.

Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre.

Fraud Response Advisor

Here at Chase Bank UK, we are recruiting for multiple Fraud Response Advisors to join our Fraud team, based at our state of the art offices in Edinburgh.

The successful candidate will be required to respond to fraud risks and manage fraud cases within a multi-skilled fraud team, as well as assisting other areas of the team with non-fraud tasks. This role will provide the opportunity to gain a breadth of knowledge, perspectives and experience across different fraud and non-fraud specialisms whilst retaining the opportunity to support customers directly

To succeed in this role you will:

  • Ability to identify fraud and related financial crime risks and take the appropriate steps to mitigate the risks
  • Have a investigative mindset
  • Be a excellent communicator
  • Be empathetic and a problem solver
  • Champion improving processes and products for colleagues and customers
  • Comfortable working in a start-up environment
  • Have a growth mind-set
  • Be a multitasker
  • Have an intrinsic passion to deliver first class service
  • Be a team player and excellent brand ambassador
  • Have a passion to learn and self-develop

Essential experience for this role:

  • Previous experience working within Banking/Financial Service institution within a fraud related role
  • Experience in identifying fraud and related financial crime risks and take the appropriate steps to mitigate the risks
  • Knowledge of the UK regulatory framework and best practice regarding fraud prevention

This role will be shift based and will include morning, evening and weekend work on a rotational shift basis. There will be the option to work the shifts across 4, or 5 days per week.

If you would like the opportunity to join the bank of the future and think you are a good fit for this role then don’t miss out and submit your application today.

You’ve got this!