Essential

• BS/BA degree or equivalent experience with Software Engineering and application support experience
• Experience with one or more general purpose programming languages (e.g. Python, Java)

Desirable

• Contributes to product area, or software in order to automate manual operational work
• Troubleshoots priority incidents, facilitates blameless post-mortems and supports solutions for closure
• Engages with development teams throughout the software life cycle ensuring sustainable software releases.
• Applies analytics on past data, like incidents and usage patterns for predicting issues and takes proactive actions.
• Drives adoption of self-healing and resiliency patterns.
• Lead and participate in performance tests, identifies the bottlenecks, opportunities for optimization and capacity demands
• Defines and drives adoption of a best in class monitoring frameworks to accomplish end to end application or service monitoring and noiseless alerting end application or service monitoring and noiseless alerting with proper telemetry
• Deploys sustainable software, system and product upgrades
• Adds value to team delivery and works with team to complete tasks to high quality and actively learns new skills
• Self manages the effort split between operational work and engineering work
• Supports end-user functional and system support issues via various channels (e.g. tickets, email, chat)
• Be part of the rotational support coverage as needed
• Mentors other junior team members
• Experience with Oracle and MongoDB
• Experience with one or more general purpose programming languages (e.g. Python, Java)
• Experience with scripting languages (e.g., bash, PowerShell) to automate tasks and manipulate data
• Experience with Agile and full software development life cycle disciplines
• Experience with resolving application function and system customer support issues
• Experience with SQL for metrics development
• Experience with Linux, Windows
• Experience with Cloud platforms (Kubernetes, Terraform, AWS)
• Experience troubleshooting Tomcat/Compile/Web/DB performance and other system level components
• Designs and contributes to performance monitoring and capacity management tools.
• Able to work on multiple large projects that have business impact, and is self-initiated. Should be able to provide supporting data or communicate business value of the projects.
• Knowledge of Open Source and Source Code vulnerabilities and scanning methods a plus
• Is seen as a change agent and key contributor to the SRE Team(s).