Process Design Lead – Chase UK

JP Morgan

Location: Greater London

Job Type: Full time

Last updated

Perfection not required
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Process Design Lead – Chase UK


Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionise mobile banking by creating seamless journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organisation and we are looking for solution-oriented, commercially minded individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Job Description

You will be responsible for leading our global team of Process Designers – main responsibilities include:

  • Lead a team through the identification, design and delivery of the business processes required to support new product lines, customer segments and markets
  • Attract, train, manage and develop a high performing, diverse and inclusive team
  • Build a best-in-class process design discipline; researching and embedding best practices, setting design standards, and identifying opportunities to challenge, improve and iterate our approach
  • Collaborate with Product and Operations to identify opportunities for efficiency, agree prioritisation calls and input to design decisions
  • You will be a creative and enthusiastic advocate for our customers and colleagues, keeping them front of mind throughout


  • Must have – Minimum of 5 years of people leadership experience; including hiring, managing and developing individual contributors
  • Must have – Expert practitioner of process design, with a minimum of 10 years of experience gained in the specialism
  • Great to have - Deep understanding of the European retail banking market; including the competitive landscape, customer needs and expectations, and regulatory regimes
  • Great to have – Lean Six Sigma Certified

If you feel like your skills are a good fit for what we require and are interested in being part of a new digital banking business which is being built within one of the biggest and most successful financial services organisations in the world then please apply now.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

You’ve got this!