Applications Support

JP Morgan

Location: United Kingdom

Job Type: Full time

Last updated

The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

This position is for an experienced application support analyst who will be tasked to demonstrate technical and operational expertise to the EMEA Prime Finance businesses of JP Morgan. This role requires working as part of the EMEA Prime Finance production management team of (4 people) and working closely with both Technology and Business partners to ensure the timely analysis and resolution of issues raised on a day-to-day basis. The Prime Finance business covers a range of activities including locates management, inventory management, borrow/return optimisation, synthetic prime, client reporting, Fixed Income Prime Brokerage and Cash Prime Brokerage with the help of several integrated applications.

The technology suite underpinning the businesses is complex and requires strong technical skills to successfully support the proprietary technology. The key success criteria is: day-to-day support of trading desk, application release planning and review, management of crisis events, compliance with the Risk and Controls and a focus on improvements such as stability and automation

The position entails the following responsibilities:

Ø Provide day-to-day technical/operational support to maintain stability for the Front/Middle Office applications.

Ø Support applications for end-to-end trade lifecycle including locates, trade booking, synthetic trade booking etc.

Ø Establish working relationships with other members of the Production Management team within region, other regions and across the wider organisation as appropriate.

Ø Work with Application Development (AD) teams to identify and fixes to improve stability, reduce operational risk, and reduce manual tasks and ‘touches to production’.

Ø Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management.

Ø Help monitor and improve monitoring of the trading application suite and proactively fix potential issues.

Ø Develop strong partnerships and communication channels with the business, AD, and other team members.

Ø Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed Post Mortem reviews with AD partners and log follow up actions in ServiceNow for Problem Management.

Ø Engage with project teams through the SDLC of new applications to ensure successful onboarding into Production.

Ø Participate in weekend activities such as disaster recovery testing and application releases.

Technical skills, knowledge and experience

Ø 7+ years experience in production support in the financial services industry

Ø stock borrow/loan and synthetic prime brokerage product knowledge

Ø Very strong analytical and problem solving skills

Ø Very strong experience in supporting Trade booking platforms

Ø Excellent knowledge of SQL and stored procedures (experience with Sybase and Oracle databases)

Ø Excellent knowledge of UNIX (experience with Linux essential)

Ø Strong software and business systems design, analysis, development and support skills required

Ø Strong working knowledge of ITRS monitoring system

Ø Strong Perl and Shell scripting skills

Ø Strong knowledge of networking, connectivity and low latency trading

General skills/competencies:

Ø Excellent interpersonal relationship / teamwork skills

Ø Excellent communication skills (verbal and written) in English, providing clear problem descriptions

Ø Proven complex problem solving/management skills and a strong eye for detail

Ø Proactive individual showing eagerness to learn and a strong sense of ownership

Ø Ability to handle competing tasks in an ordered manner, prioritising to ensure business deliverables are met even under stressful situations

Ø Exhibit leadership behavior which supports business and technology goals through creative thinking and strong problem management

Formal Qualifications:

Must possess at least a Bachelor's degree in Engineering, Computer Science, Information Technology or Technology equivalent.

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