HRS_Digital Solution_Virtual Agent Product Owner
Location: Glasgow City
Job Type: Full time
Global Technology Infrastructure
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a modern, stable, resilient, and secure operating environment where you and the products you deliver will thrive.
The Help and Request Digital Solutions Product Line at JP Morgan Chase Global Technology is responsible for engineering, developing and supporting modern enterprise-wide solutions that allow our global workforce of over 250,000 employees to effectively engage and receive Help and Request as required internally and externally across the entire firm.
Our global scale presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work. As a member of the team, we look first and foremost for people who are passionate about solving business problems through teamwork and innovation, while leveraging product development and engineering best practices. As a member of our team, you'll play a crucial role in identifying, improving, and developing technology solutions that drive our strategic goals. This is a tremendous opportunity to learn about high-priority initiatives and collaborate with colleagues throughout the firm. Working at the intersection of business and technology, you'll sharpen your understanding of business processes and data analysis, while continuing to develop your leadership, management, and communication skills. No matter where your career ultimately takes you, you'll make a meaningful impact and lasting connections with outstanding colleagues and mentors.
This role requires a wide variety of strengths and capabilities, including:
- BS/BA degree or equivalent experience
- Ability to work in large, collaborative teams to deliver a pipeline of product goals
- Passionate about building an innovative culture
- Knowledge of architecture and design across multiple technology stacks and cloud platforms
- Knowledge of industry-wide software engineering trends and best practices
- Working knowledge of processing data with Artificial Intelligence & Machine Learning, Virtual Agents and IT Service Desk an advantage
- Experienced in ServiceNow
- Strong attention to detail
- Experienced Understanding of Virtual Agent and Live Chat
As a member of the team, we look first and foremost for people who are passionate around solving business problems through teamwork, innovation, product development & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of product management and platform engineering lifecycle, working in agile product teams and partnering with stakeholders to stay focused on common goals aligned to our employees and customers. We expect you to push product boundaries and explore areas including AI/ML to achieve our goals.
We have a people-oriented culture embracing the power of user experience, experimentation, learning and continuous improvement. You’ll work in a collaborative, trusting, thought-provoking environment—one that encourages diversity of thought and creative solutions that are in the best interests of our customers and our team.