Securities Services, Fund Accounting and Administration Product EMEA, Executive Director

JP Morgan

Location: Greater London

Job Type: Full time


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Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Position Overview

The Fund Accounting and Administration Product Management team is accountable for the overall success of the Traditional Fund Services business. The Product Manager is a senior leadership role, responsible for the P&L, assessing emerging trends, technologies, electronic platforms, potential partnerships and building capabilities to support the growth of the business. The Product Manager will lead the direction of our strategy for Asset Managers/Owners as we aim to deliver a best-in-class operating model.

As the Product Manager, you will drive innovation and deliver solutions to both business and technical challenges – understanding what it takes to deliver a JP Morgan brand experience to our clients. This role is outcome driven and requires a curious mindset with strong empathy for clients, driven by creating a user experience that also delivers their brand to their investors. You will work with senior leaders across multiple business disciplines to deliver the product, understand the needs of our clients and provide improved value. You will collaborate with operations, technology, product development, business control management, audit, compliance and other internal business functions as well as external vendors to determine how our strategic and tactical innovations can be executed successfully.

Key Responsibilities

  • Accountable for the business in region, responsible for the P&L, investment and ROI
  • Own products at all stages, from conception to launch
  • Formulate business strategy, develop an operating model, establish objectives and outcomes, and deliver results.
  • Keep abreast of market developments, regulations, trends, competitive landscape, Industry standards and appropriately evaluate and introduce new data & content products and services to meet client demand
  • Review existing product design and specifications to ensure it aligns and keeps current with industry standard and appropriately introduce enhancements to deliver robust SaaS services
  • Build alignment across stakeholders within the firm and partner to drive the adoption of the services to speed up the digital transformation goals for the clients
  • Collaborate with the firms Technology & Product Development teams, providing clear requirements derived from user research to develop a best-in-class platform offering
  • Drive competitive analysis for all our services, educate the organization and publish the findings to keep up to the market trends and needs
  • Determine a prioritized rollout of capabilities, considering factors such as criticality of the business function, volume and complexity of the function, and complexity of the product.

You will be someone who thrives:

  • Being in a team and working with partners across a diverse organization
  • Owning and driving the product strategy and direction
  • Building and prioritizing the product roadmap whilst clearly articulating the product vision
  • Listening to clients and internal stakeholders to understand how the product can be improved
  • Developing business cases and managing the change process to expand the product
  • Establishing pricing models and rate card proposals for new business opportunities
  • Monitoring and reporting on the delivery of the product against priorities and enhancements
  • Thinking from the outside in, leveraging your insights to solve regulatory and market driven change
  • Being the in-country voice of the product on local governance forums
  • Being the SME representative on industry committees and engagements

You should be able to recognise yourself in the following characteristics:

  • Third level education and/or demonstrable commitment to continued professional development
  • Extentive years in the fund services industry
  • Strong working knowledge of Fund Accounting and Administration
  • Thorough understanding of fund types and legal structures and the jurisdictional requirements applicable
  • Have held similar and/or senior roles in Product Management, Product Development, Operations or Technology
  • Market & client facing experience
  • Experience working with product development teams supporting the product
  • Experience working through contract negotiations with both Vendors & Clients

You should be able to demonstrate a track record of high competency in these PROFESSIONAL capabilities:

  • Respond promptly to both planned and emerging business requests and needs
  • Manage client and stakeholder expectations and deliver on what is promised
  • Strong knowledge of data and content platform solutions and capabilities available in the market to solve different use cases
  • Drives critical thinking and anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan
  • Customer-centric mindset with dedication to deliver exceptional quality services for customers
  • Engage with relevant stakeholders to escalate issues before they become risks
  • Display sensitivity to diverse cultural nuances collaborating effectively internally and externally
  • Identify and differentiate the symptoms and root causes of issues and problems
  • Ability to determine impact to operational or individual performance and risks
  • Able to deliver messages in clear and compelling language with appropriate tone
  • Challenge the status quo and influence change
  • Engage/Interact with others through active listening and acknowledging other’s concerns/perspective
  • Summarize discussion or audience’s perspective to confirm understanding and alignment
  • Able to create executive summaries and communications targeted towards senior stakeholders, write with clarity, conciseness, and professionalism
  • Influence or persuade others to develop mutually beneficial/acceptable solutions with facts and data

You should be able to demonstrate a track record of high competency in these LEADERSHIP capabilities:

  • Clearly and consistently communicate the vision and direction for the team
  • Create an environment where everyone can thrive to produce quality results
  • Motivate each team member to be focused, engaged and energized
  • Communicate with transparency to instil confidence and trust
  • Help team members set performance goals aligned to team and firm goals
  • Conduct regular check-ins with team members to track progress and make adjustments
  • Recognize good work and help individuals learn from mistakes and continue to develop
You’ve got this!