CIB Technology Incident Manager - Associate - Hybrid Working

JP Morgan

Location: Dorset

Job Type: Full time


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Women are 16% less likely than men to apply to a job once they’ve viewed it, but are 16% more likely to get hired after applying to a job.*
*LinkedIn Talent Solutions Gender Insights Report 2019

The CIB Technology Incident Management team is a highly skilled, specialist global team empowered to make critical decisions during technology incidents to recover services for our clients. The team is at the heart of reducing variability in recovery times and is key in protecting the revenues and client franchise for the firm. This is a fantastic opportunity to experience all LOB’s across all technologies to broaden and develop new skills and knowledge.

J.P.Morgan is looking for an incident manager to own and manage major incidents impacting the Corporate and Investment Bank (CIB). The ideal candidate is likely have experience as a technologist or member of an application support team. You should be an excellent problem solver and be able to take command and partner with a set of different technology teams and direct them to quickly diagnose and resolve the underlying issue with minimal to no impact to our clients.

As the Incident manager is a very visible and integral role within this high performing team, you will be empowered to orchestrate incident resolution with minimal business impact and subsequently to ensure all learning from the incident feeds into a continuous improvement discipline.

The key responsibilities of the role include but are not limited to:

  • Determine and ensure execution of appropriate actions to recover business services as quickly as possible
  • Drive the technical bridge to manage all diagnostic and resolution activities
  • Identify all resources needed to resolve the incident, including resources from JPMC partners, external vendors, JPMC lines of business
  • Responsible for high quality, consistent, accurate incident and process related data.
  • Participate in post-incident reviews and problem management activities
  • Proactively contribute to improvement activities during incident downtime
  • Actively design and manage personal improvement plan to set and meet team and individual performance goals


  • Technology; Production support experience preferred; Application Development experience a plus
  • Prior experience of running the incident bridge for application and/or technology issues.
  • Knowledge and understanding of Incident Management practices, skills and tools
  • Broad understanding of technology frameworks across mainframe, midrange, distributed and cloud technologies
  • General understanding of Financial Services and key drivers of business performance
  • Excellent communication skills, able to communicate with senior technology and Business management
  • Ability to influence others across all contributing teams and disciplines
  • Strong team player, ability to foster relationships from both a business and technical point of view
  • ITIL training and certification preferred
  • Committed to process improvement, LEAN and/or Six Sigma training a plus

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you!

© 2018 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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