KYC Quality Control Team Lead

JP Morgan

Location: Midlothian

Job Type: Full time


Be brave, not perfect.
- Reshma Saujani

JPMorgan Chase & Co. is expanding its consumer business by launching a new digital bank in the UK. We are working to build a best-in-class Financial Crime (FinCrime) Operations function in Edinburgh as we embark on this exciting chapter in the continued growth of our UK business.

Part of the FinCrime Operations Team, the KYC QC team is primarily responsible for performing end to end quality reviews of KYC profiles to ensure compliance with corporate and local regulatory standards for new clients, incremental new business, periodic reviews and remediation of existing relationships.

Reporting to the KYC Divisional Lead, the KYC QC Team Lead will support the build-out of the KYC function and manage the day-to-day operations of the quality review processes. They will oversee a team of QC Specialists responsible for the timely review of KYC records and partner with the KYC Specialists to remediate any findings. They will work with key stakeholders in Compliance, engaging with Corporate KYC Quality Assurance Team and GFCC Review Teams to ensure policy adherence.

Key Responsibilities

  • Manage QC pipeline of incoming cases, ensuring prioritization and timely execution
  • Direct oversight of the KYC Quality Control process, ensuring all KYC cases are reviewed, calibration with Specialists Conducted and remediation complete
  • Maintain a globally agreed quality pass rate for records sampled by the Quality Assurance Team, engage with Corporate QA to review, disposition and remediate any findings
  • Assist with change management for integration of KYC policy, procedures and training material updates for the KYC Team
  • Collaborate with management for new starter training plans and ongoing knowledge sharing to the KYC Team, driven by root cause error analysis and promoting best practice
  • Provide direct supervision and guidance that can be adaptable to both new hires and experienced QC Specialists as needs are identified
  • Manage performance of QC Specialists, provide clear performance targets, conduct performance reviews and develop clear career and personal development trends
  • Partner with Senior Management to ensure KPI's are in line with business requirements, monitor metrics reporting, highlight concerns, propose resolution and track progress
  • Provide responses on areas identified by Audit and Regulator reviews in line with requirements stipulated by the Controls Team
  • Develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm
  • ​​​​​​​ Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives

Essential Experience/Skills

  • Minimum 2 years of experience in the financial sector
  • Previous work experience in any of the following areas or similar: KYC / AML / Compliance / Audit / Regulation / Risk & Controls
  • Knowledge of Retail Products / Client Types
  • Experience in pipeline management with ability to prioritize work, create plans, and manage book of work to meet deadlines
  • Leadership experience including performance management and coaching
  • Strong verbal and written communication skills with ability to influence others
  • Excellent analytical and research skills, detail oriented.
  • Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties
  • Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks
  • Quality-focused work ethic with a strong controls mind-set
  • Able to demonstrate flexibility and operate in a changeable environment
  • Proactive and accountable
  • Successful relationship builder
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