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Payments Controls Business Manager - Associate

JP Morgan

Location: Dorset

Job Type: Full time


Payments Controls Department:

Rapid digitization across the globe is transforming all aspects of our lives, and payments are one of the most crucial elements. From online marketplaces and streaming videos to cross-border money transfers, almost every digital activity relies on a payment system. Payments is a rapidly evolving, high profile space and JP Morgan (NYSE: JPM), as one of industry’s largest and most important players, has an enormous opportunity to shape its future. J.P. Morgan’s Payments organization provides cash management, liquidity, commercial card, FX and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The team is a motivated, forward thinking team with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow including real-time payments and distributed ledger technology.

In support of the rapidly evolving payments landscape, the Payments Controls Organization is undergoing a transformation and advancing its end to end strategic operating model, bringing together the product, operations and technology controls organizations. Control managers are responsible for partnering with the Payments business to oversee control requirements at the portfolio level and make sure requirements align with product strategy.

The Payments Controls team is seeking an Associate level candidate who will be a member of the Payments Controls Transformation & Strategy team. The Payments Controls Transformation & Strategy team is leading the design and implementation of the strategic end to end operating model, with the mandate to transform the Payments Controls organization into a proactive advisor to the Payments business leveraging data and technology. The Associate candidate will be responsible for working across Payments Controls teams undertaking Business Management responsibilities, for example data analytics, coordinating strategic deliverables, headcount and budget management and departmental messaging. The successful candidate will be expected have a proven history of strategic communications, experience with reporting tools and data analytics, attention to detail, results and quality driven and high standard of programme management skills.

Job Responsibilities:

As a Business Manger you will be responsible for:

  • Co-ordination of strategic deliverables
  • Data analytics
  • Stakeholder Communication across Payments Controls and our business partners
  • Headcount and budget management / forecasting and real estate
  • Departmental messaging, for example achievements and progress against deliverables
  • Strategic planning and project collaboration
  • Management of departmental SharePoint sites


Business Results

  • Data analytical skillset
  • Ability to translate holistic strategic messaging and goals to individual strategies, and vice versa
  • Proven programme management and organisational skills with the ability to priorities to meet business deliverables
  • Experience of process improvements with realised benefits
  • Proficient to a high level in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
  • Exceptional collaboration with self-motivation to act with a sense of urgency
  • Proven history of creative problem solving
  • Experience with budgeting and headcount planning, business cases, recruitment processes and reporting

Teamwork and Leadership

  • Proven history of success working in a team environment as well as individual
  • Ability to take initiative and drive deliverables to completion in alignment with departmental priorities
  • Experience of agile methodology and practices, business requirements and user testing
  • Experience of cross team collaboration leveraging expertise

Stakeholder Focused

  • Excellent relationship management skills with strong communications and interpersonal skills
  • Detail-oriented and customer-focused delivery
  • Exceptional time management skills
  • Experience with managing dashboards and reporting (Tableau, Alteryx, ClickView etc.)