Control Manager – Vice President EMEA Platform Sales & Investment Client Management

JP Morgan

Location: Greater London

Job Type: Full time


Perfection not required
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Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veteran

Job Description

About J.P. Morgan Chase & Co.

J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at

About J.P. Morgan’s Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across Banking, Markets and Securities Services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank (CIB) provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

The Role

This role is within Markets Business Control Management (BCM) function, part of Finance & Business Management (F&BM) organization, covering EMEA Platform Sales and ICM and based in London.

The Business Controls Management team (BCM) develops and implements the first line of defense governance and controls for J.P. Morgan’s Corporate and Investment Bank. The BCM has responsibilities in control design, implementation, evaluation, and representation to internal and external parties including global regulators. The BCM needs to develop deep relationships with stakeholders across functional lines, understanding of the businesses, their risks, controls, architecture, and products. BCMs aim to maintain a strong and consistent control environment across the firm and implement best in class supervisory culture. With BCMs appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls with sustainable solutions to mitigate operational risk.

Business Control Managers:

  • Represent Front Office interests vis a vis control/regulatory initiatives
  • Execute and implement business controls priorities and strategy
  • Provide Front Office supervisory management and execution
  • Manage the risk and control governance framework and reporting

Main Responsibilities:

The successful candidate will be responsible for the control agenda for the EMEA Platform Sales & Investment Client Management business:

  • Own and ensure delivery of strategic control initiatives
  • Drive the control agenda to identify and remediate control gaps
  • Review and implementation of key firm wide policy reviews on behalf of the Business
  • Review and execution of ad hoc/analytical requests/control deep dives/ projects/resiliency
  • Timely review of incidents with key stakeholders to agree on root causes and delivery of appropriate control deep dives and remedial actions
  • Partner effectively with colleagues across the firm, front office, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices and control programs
  • Influence business practices, key decisions, policies, strategies, internal controls and standards to drive change through continual evaluation of the operational risk and control framework and continual communication with business leaders
  • Work closely with 2nd and 3rd Lines of Defense for ongoing dialogue on exam planning, preparation, testing and post- exam issue management
  • Provide the business with guidance in relation to controls audits and testing as well as assisting in business regulatory exams

The candidate should be interested in working in a fast-paced and dynamic environment, participating in key initiatives, as a trusted advisor to the business, and becoming involved in a diverse set of issues that will have a direct impact on the organization.

Qualifications, Skills and Experience

  • Bachelor’s degree or equivalent experience required
  • Understanding of Markets, including end to end product life cycle
  • Understanding of EMEA regulations e.g. MiFID, PRA, etc
  • Experience in operations, operational risk management, business controls, sales, trading, investor services, audit, technology, business management, or compliance in a sophisticated global banking environment.
  • Strong personality able to work with senior business stakeholders, guiding and challenging as appropriate
  • Highly motivated, energetic self-starter who takes ownership
  • Good organizational skills - manages & prioritizes multiple tasks across different time horizons within deadlines
  • Investigative mind-set, able to see issues at both a high-level and in detail, and understand applicability across the business
  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
  • Process analysis / design acumen – ability to understand a process and associated risk to inform control design
  • Strong analytical, problem solving & process re-engineering skills. Solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  • Understanding root cause / identifying control deficiencies
  • Excellent Excel, Word, PowerPoint skills
  • Exceptional verbal and written communication skills
  • Strong team player with excellent partnering and influencing skill
You’ve got this!