Product Manager- Employee Experience Virtual Agent

JP Morgan

Location: Greater London

Job Type: Full time


The most difficult thing is the decision to act, the rest is merely tenacity.
- Amelia Earhart

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P.Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Our EECT team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives of JP Morgan Employees all over the world. You’ll be part of a team specifically built to awesome employee experiences that meet and exceed our evolving technology needs, as well as our technology controls agenda.
As a member of a product management team in an Agile team, you will be supporting the Product Adoption, Product Enhancements, Production Fixes, Operational Releases for Firmwide Integrated Help. This role will primarily focus on capturing requirements from stakeholders, creation of JIRA stories, planning and prioritizing stories in sprints. The role will include working with the subject matter experts to confirm requirements and to provide feedback on potential impacts as well as the coordination of training & communications between the project and operations teams.
Collaborative partnership with the different lines of business teams will be essential to ensure the success of each releases.

Responsibilities Include:
Partner with Area Product Owners who owns deliverables from the BOW (Book of Work) to analyze Requirements, raise clarifications with Stakeholders and create Atomic JIRAs for technology to deliver based on product vision and synergies.
Function as a Stakeholder-facing Product Owner who can synthesize the requirements, drive the analysis with appropriate questions supported by workflow documents, scenario analysis and wireframes (as needed).
Defines the product backlog, create actionable user stories, prioritize stories based on epics, manage product backlog, and ensure development focuses on JIRAs with maximum value that are aligned with product strategy
Assess the value of JIRAs per Sprint and develop Use-Cases Documents, Wireframes
Partner with other Product Owners across different teams and LOBs to ensure project is delivered on schedule, within budget and within scope.
Proactively lead and deliver on each Sprint throughout the agile lifecycle of a project.
Growing into an SME who can provide clear direction and vision to the Technology partners, Testing Teams and Stakeholders throughout the Agile Development Lifecycle.
Assist in the planning of Implementation Plan per Agile release and identify the set of activities/task that need to perform on the Release date.
Diagnose and facilitate resolution of key issues and risks within the project, ensure operational and business change readiness.
Support management of projects on an ongoing basis, evaluating progress and quality, managing the issue resolutions process, and taking corrective action or escalating the issue when appropriate.
Combine knowledge of what the business wants with knowledge of how the systems are built and create a business proposition across cross functional areas.
Required Skills and Qualifications:
Demonstrated strong business Product Management experience
Independently lead and drive initiatives to completion and manage risks/issues
Hands-on end-to-end Agile experience for a minimum of one year
3 to 5 years of experience within a financial services organization.
Must have experience writing business requirements and grooming user stories with technology partners
Bachelor’s degree is required

Key Qualities:
Strong communication and presentation skills, leadership skills, ability to drive the stakeholders to determine the requirements.
Independently lead and drive initiatives to completion and manage risks/issues
Excellent organizational skills, time management skills, sharp analytical and problem-solving skills
Attention to detail and ability to work independently
Strong interpersonal and relationship building skills
Demonstrate problem solving and decision-making skills
Ability to perform in a fast-paced environment with tight deadlines
A team player and adaptable to changing environment

The hiring manager for this job opening would welcome a conversation about flexible working.

This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.

You’ve got this!