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Financial Crime Operations Investigations Triage Specialist

JP Morgan

Location: Midlothian

Job Type: Full time


JPMorgan Chase & Co. is expanding its consumer business by launching a new digital bank in the UK. We are working to build a best-in-class Financial Crime (FinCrime) Operations function in Edinburgh as we embark on this exciting chapter in the continued growth of our UK business.

Part of FinCrime Operations, the Financial Crime Operations Investigations (FCOI) is primarily responsible for investigating unusual transactional activity where fraud is identified as the primary activity or predicate offense, to create a vehicle for the proceeds of crime or questionable activity and filing a Suspicious Activity Report (SAR) with the National Crime Agency (NCA) where required. FCOI works in close partnership with Fraud Risk, Global Financial Crime Compliance, Global Security and Investigations and Cyber Security to ensure fraud and financial crime risks are detected, investigated and mitigated

The FCOI Triage Function is responsible for escalation intake and prioritization, supporting the broader pipeline management and SLA adherence. Partner with teams AML Investigations and GS&I teams on case ownership transfers.

Reporting to the FCOI Divisional Lead, the FCOI Triage Specialist is responsible for monitoring the incoming referral pipeline, conducting initial investigation to determine appropriate escalation steps and priority

Key Responsibilities

  • Monitor and manage intake of referrals / UAR and documentation of necessary date, topic, and personnel information
  • Conduct Triage Investigation reviewing unusual activity reports, account information, transactional data, various bank records, and any other required information
  • Leverage Triage Investigation to determine if further investigation, SAR reporting and / or escalation required, establish priority for OCF Review and allocate to OCF Investigator
  • Ensure supporting data and documentation is included in the case management system in a timely manner and consistent with the firm's quality standards
  • Provide SME support for referring parties, supporting the creation of UAR and establishing strong feedback loop

Essential Experience/Skills

  • Minimum of 3-4 years in financial sector – previous retail experience a plus
  • Experience of fraud/financial crime investigations
  • Knowledge and understanding of financial crime legislation/regulations i.e. POCA 2002, UK Bribery Act 2010 and counter terrorist financing
  • Strong verbal and written communication skills with ability to influence others
  • Strong analytical and research skills, detail oriented
  • Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks
  • Quality-focused work ethic with a strong controls mind-set
  • Able to demonstrate flexibility and operate in a changeable environment