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CIB Operations - Announcement Capture Utility Associate I

JP Morgan

Location: Dorset

Job Type: Full time


Perfection not required
Excited about this role, but not sure if you meet 100% of the criteria? Employers would still love to hear from you.


  • Manage the workflow through the life cycle of Corporate Action and Income products
  • Quality assurance of Corporate Action events for time, accuracy & quality of information
  • Investigation/resolution of issues in relation to systemic & operational errors.
  • Identify action plans to resolve issues experienced/anticipated.
  • Track actions through to completion.
  • Resolving issues that present exposure to risk through technology & Operational procedure changes.
  • Support Audit tasks providing process overviews, documentation & proof to auditors.
  • Support the Global Contingency agenda to ensure recovery strategy is known, supported & tested.
  • Support actions surrounding technology changes.
  • Track Management information.
  • Chase operational teams on open issues until the items are corrected.
  • Question integrity of processes, drive changes to make existing processes more robust.
  • Escalate issues.
  • Ensure all daily controls and processing are completed and signed off including client service inquiry resolution as well as all key metrics produced as required
  • Provide effective communication to the team through both face to face and via virtual means
  • Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities

This role requires a wide variety of strengths and capabilities, including:

  • Operational subject matter expertise in Corporate Actions is considered essential
  • Additional experience in either Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, Custody, Front and Middle Office or Fund Accounting also considered a pre-requisite.
  • Strong ability to learn ongoing stream of new markets, products, and processes
  • Strong risk and control awareness, ability to effectively priorities workloads and work to critical deadlines.
  • Confident communicator in all mediums to both internal and external clients
  • Proficient in Microsoft Office products including Word, Excel, Access, and Outlook
  • Interest in learning ‘Skills of the Future’.